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Clinic Type

Mental Health Care

Address

2 Mt. Royal Avenue Suite 2-250 Marlborough, MA 01752

Phone

1-508-590-9857

Email

info@elliementalhealth.com

Opening Hours

Mon-Fri: 7AM to 8PM; Sat-Sun: 7AM to 3PM

Telehealth

Available (in-person or online therapy)

Services Offered

  • Mental health therapy
  • group therapy
  • individual therapy
  • online therapy
  • in-person therapy
  • therapy for children and adolescents
  • adult therapy
  • couples therapy
  • family therapy

Team

  • Therapists (Marlborough) — Clinicians coordinating care

Insurance & Payment

  • Aetna
  • All Savers
  • Allways Health
  • Anthem
  • Blue Cross Blue Shield
  • Carelon
  • Cigna
  • Fallon
  • Florida Blue
  • Harvard Pilgrim
  • Health Plan
  • Mass General Brigham
  • Meridian
  • Optum/United Healthcare/UBH/UMR
  • Partners Direct
  • Point 32 Health
  • Self Pay
  • Tufts
  • Wellpoint

Full list of payment types and insurances accepted is available on the Marlborough clinic page; the page lists multiple insurers and a Self Pay option

Self Pay, Insurance

Languages Spoken

  • English

FAQs

What services are offered at the Marlborough clinic?

Mental health therapy services including group therapy and individual therapy, in-person or online.

What are the clinic hours?

Mon-Fri: 7AM to 8PM; Sat-Sun: 7AM to 3PM

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Rehab.com/LocalityBiz (Advocates Community Counseling): 2.74/5 (31 reviews)
  • Birdeye (Northeast Health Services - Marlborough): 4.3/5 (51 reviews)
  • Demandforce (Northwood Behavioral): 5/5 (1,299 reviews (Note: aggregated platform data))
  • Healthgrades (Dr. Maxwell Frank): 2.14/5 (7 ratings)

Patients praise

  • Compassionate and knowledgeable individual clinicians and psychiatrists
  • Positive experiences with specific therapy programs and counseling services
  • Helpful telepsychiatry options and professional care for some patients

Common complaints

  • Administrative issues, including difficulties reaching reception and scheduling problems
  • Reports of unprofessional staff conduct and dismissive communication
  • Concerns regarding inconsistent care, such as canceled appointments or changes in treatment plans without adequate notice
  • Specific complaints about clinical treatment decisions in certain cases

"The person answering the phone was completely rude... It's unfathomable that a mental health center treats its clients this way."

Rehab.com/LocalityBiz user reviews of Advocates Community Counseling

"Dr. Khreim is a skilled and highly knowledgeable psychiatrist... Wonderful, compassionate thorough care."

Demandforce user reviews of Northwood Behavioral

"I would not recommend Dr Frank to anyone that is truly seeking legit medical help... He does not appear to follow protocol."

Healthgrades user reviews for Dr. Maxwell Frank

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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