Addiction Recovery Services Inpatient Detoxification
Addiction Recovery Services • Massena, NY
Clinic Type
Addiction Recovery Services
Address
1 Hospital Dr, Massena NY 13662
Phone
(315) 842-3076
parking@rochesterregional.org
Opening Hours
General Hours: Mon Open 24 hours, Wed Open 24 hours (as per page). Patients admitted 24/7.
Emergency Care
Yes (24/7 admissions)
Services Offered
Team
Insurance & Payment
—
Languages Spoken
FAQs
How to get detox services?
Call 315-842-3076 to complete a screening; patients admitted 24/7.
What services are provided by the detox program?
Medically-managed detoxification services designed to help safely withdraw from alcohol and drug use, with personalized treatment to relieve withdrawal symptoms and promote success.
How can I get started with detox services?
Please call (315) 842-3076 to complete a screening.
When are patients admitted?
Patients are admitted 24/7.
What should I bring when coming for detox?
You should bring valid and current insurance information and any/all medications you are currently taking.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com: 2.6/5 (5)
Patients praise
- medically-managed detoxification for safe withdrawal
- professional staff support during detox process
- availability of individual and group counseling along with discharge planning
- accessible location for local residents needing care close to home
Common complaints
- inconsistent staff rules and perceived lack of professionalism
- concerns regarding lack of age-appropriate group separation for young adults/teens
- perceived lack of personalized treatment plans
- unhelpful or dismissive communication with family members
"Rose hill does not have separate age groups as suggested on the website and there are no personalized treatments. 12-20 year olds will share rooms and go to the same groups. Staff is incredibly inconsistent with what the rules are and undermind each other constantly."
— Rehab.com"The nurses treat me really well and I have a lot of respect for them and the counselors. I am well taken care of, we joke around, and they are good to me. This is a wonderful facility."
— Rochester Regional Health (referencing related regional detox services)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- [PDF] Certified Addiction Treatment Providers — Jun 29, 2026
- New York Medical Center plans to reopen Lakeshore Hospital - Medical Buyer — Jul 12, 2025
- Drug Rehab in Troy NY | Detox & Addiction Treatment | Every1 Center — Mar 22, 2026
- Developers seek aid for $42M project at former hospital | News, Sports, Jobs - Observer Today — Aug 27, 2025
Information sourced from the clinic's website as of July 11, 2026.
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