Home›Massena›Behavioral Health›Behavioral Health Center - Massena - Rochester Regional Health

Behavioral Health Center - Massena - Rochester Regional Health

Behavioral Health • Massena, NY

About

Book appointment Call clinic Visit website

Clinic Type

Behavioral Health

Address

17 Hospital Dr, Massena NY 13662

Phone

3152615680

Email

parking@rochesterregional.org

Opening Hours

ClosedOpens Wed. at 8:00 AM

Website

https://www.rochesterregional.org/locations/behavioral-health/massena

Services Offered

Behavioral Health
Evidence-Based Behavioral Health
Inpatient detoxification
Mental health services for children, adolescents, and adults
Outpatient addiction recovery and behavioral health programs
Counseling & Therapy
Specialized Programs
Substance Use
Outpatient Addiction Recovery
Maternal Wraparound Program (M-WRAP)
Continuing Care
Peer Recovery Services
LGBTQ+ Affirming Care
Medication-Assisted Treatment (MAT) - Buprenorphine, Sublocade, Vivitrol, etc.
Substance Use Evaluations
Impaired Driver Assessment & Treatment
Gambling Treatment
Canine-Assisted Therapy
Animal-assisted therapy

Team

Evidence-Based Behavioral Health in Massena — Program/Center

Insurance & Payment

—

Languages Spoken

English

FAQs

What are the clinic's hours this week?

This week's hours show 8:00 AM - 4:00 PM for the listed days.

Social Media

Tiktok Twitter Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye (Massena Hospital): 2.9 (219 reviews)
Birdeye (Citizen Advocates Outpatient Behavioral Health Clinic): 3.5 (53 reviews)
Rater8 (Citizen Advocates, Behavioral Health – Massena): 4.85 (108)
BBB complaints page (Rochester Regional Health): Not a star rating; complaint summary (0 complaints closed in last 12 months; 9 total complaints in last 3 years)

Patients praise

Some reviews describe caring, person-centered staff and effective counseling/support
Detox services are described by RRH as medically managed, safe, compassionate, and confidential
Patient parking/privacy improvements were part of a behavioral health office move

Common complaints

Some reviews mention appointment/scheduling issues and difficulty getting responses from staff
Some reviews cite dismissive treatment and medication-management concerns in at least one provider review
BBB complaint history indicates billing/customer service problems reported by consumers

"“The entire staff are wonderful and caring!... Med staff and therapists are person centered, and listen.”"

— Birdeye – Citizen Advocates Outpatient Behavioral Health Clinic

"“Don't try to talk to anyone in the nurses station, or leave them a call and expect one back cuz you won't get one I've tried multiple multiple multiple times.”"

— Birdeye – Citizen Advocates Outpatient Behavioral Health Clinic

"“It consistently feels like she's not involved... She seems dismissive when I try to bring up concerns about medication not being at the proper level...”"

— Rater8 – Jill Kennedy, PMHNP-BC

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Rochester Regional Health welcomes new nurse practitioner | NNY Health | nny360.com — Apr 18, 2026
'High demand': UR Medicine, Rochester Regional Health to expand mental health services with state funding — May 2, 2026
St. Lawrence Region welcomes Terry Pummer, DO, to lead Advanced Wound Care Services - North Country Now — Jul 22, 2025
RRH closes its pediatric behavioral services — Jul 11, 2026
30 positions being cut from Rochester Regional Health; none will be replaced with AI | News | nny360.com — Mar 4, 2026

Information sourced from the clinic's website as of July 11, 2026.

← Back to directory