Mental Health Services Providers | St. Lawrence County

Patients praise

• Some reviewers describe providers as supportive, good listeners, and helpful in therapy/psychiatric care.
• Several reviews include high ratings for specific clinicians (e.g., Citizen Advocates behavioral health; Jill Kennedy).
• Mentioned that staff/providers can help patients feel comfortable, nonjudged, and encouraged.

Common complaints

• Complaints about poor communication/being dismissed or not being heard, including dismissive attitudes toward medication concerns.
• Complaints about administrative issues like changing/canceling appointments without patient approval or excessive delays/wasted time.
• Negative experiences described as rude staff, confidentiality concerns, and inadequate assessment/action at times.