Nephrology - Massena - Rochester Regional Health
Dialysis Center • Massena, NY • Since 2014
About
Summary: Rochester Regional Health (RRH) is a nonprofit, integrated health system based in Rochester, NY. Formed in 2014 by merging Rochester General Health System and Unity Health System, with the St. Lawrence Health System joining in 2021. It operates 9 hospitals, ElderONE/PACE, home health, outpatient labs, rehab and surgical centers, long-term care facilities, and a medical education presence, plus ACM Global Laboratories (global clinical trials). RRH serves Greater Rochester, the Finger Lakes, and St. Lawrence County, employing about 19,400+ staff with 2,100 providers, 3,900 nurses, and 730+ volunteers. Its flagship, Rochester General Hospital, is noted for a high-volume ER. Core affiliations include Roswell Park Comprehensive Cancer Center and Rochester Institute of Technology. Address: 100 Kings Highway South, Rochester, NY 14617. CEO: Chip Davis. RRH operates in multiple care domains (cardiology, oncology, primary care, geriatrics, orthopedics, neurology, women’s health, nephrology, etc.) and supports extensive outpatient and specialty services across its region.
Clinic Type
Dialysis Center
Address
1 Hospital Dr, Massena, NY 13662
Phone
3157691111
parking@rochesterregional.org
Opening Hours
Mon-Sun 8:00 AM - 6:00 PM
Services Offered
Insurance & Payment
—
Languages Spoken
—
FAQs
General Hours
Mon:8:00 AM - 6:00 PM\nTue:8:00 AM - 6:00 PM\nWed:8:00 AM - 6:00 PM\nThu:8:00 AM - 6:00 PM
Photos







What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 2.5 out of 5 stars (74 reviews)
- Birdeye: N/A (listing of reviews exists) (219 reviews)
Patients praise
- Positive feedback for specific ER and nursing staff members in certain instances
- High-performing ratings for several procedures and conditions according to US News metrics
Common complaints
- Mixed experiences regarding customer service and administrative communication
- Reports of rude staff or unresponsiveness in some departments
- Frustrations with billing and scheduling processes
"The care from start to finish from the operation to the release date was phenomenal. The ER staff and Dr Morgan were awesome. Radiology and lab were outstanding."
— Birdeye Review"The nurses are so rude... place will kill you if it’s anything life threatening."
— Birdeye ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Nephrologist - St. Lawrence Region - Massena, NY 13662 - Indeed — Jun 1, 2026
- Nephrologist at Rochester Regional Health - Massena, NY — Nov 10, 2025
- [PDF] Rochester General Hospital (RGH): 1425 Portland Ave Ro — Sep 30, 2025
- Nephrologist Opportunity | St. Lawrence Region, NY - BeBee — Jun 12, 2026
Information sourced from the clinic's website as of July 11, 2026.
More dialysis center clinics in Massena
Summary: Innovative Renal Care (IRC), formerly American Renal Associates, is a national kidney care provider that partners with nephrologists and health systems to deliver dialysis services and chronic kidney disease care. The company emphasizes a collaborative, center-centric model with support for local care teams to achieve strong clinical outcomes and patient experience. IRC operates multiple dialysis centers nationwide and positions itself as a partner in kidney care through joint ventures and integrated care. For specifics on a Massena, NY location, IRC’s site highlights regional partnerships and referrals but does not list a Massena center. The closest available location information is in Franklin, TN (HQ) and Nashville, TN, suggesting that Massena-specific details may require direct inquiry or a local referral through an affiliated nephrologist or health system partner. If you’re seeking a dialysis center near Massena, NY, you may want to contact IRC to confirm whether they operate a Massena facility or to get a referral to the nearest IRC-affiliated center.
Summary: The National Kidney Foundation (NKF) is a U.S. nonprofit focused on prevention, early detection, and treatment of kidney disease. Founded in 1950, NKF advances research, patient education, clinical practice guidelines, and public policy related to kidney health, dialysis, and transplantation. It operates nationwide with multiple offices (including HQ in New York City) and collaborates with patients, healthcare professionals, researchers, and policymakers to improve kidney care and reduce disparities in diagnosis, treatment, and access to transplantation. Note: The provided page highlights NKF’s mission and nationwide presence; it does not appear to include a specific “Dialysis Directory” for Massena. If you’re seeking dialysis centers in Massena, NY, you may want to browse NKF’s regional resources or contact NKF’s offices for local listings.
Comparing your options?
See other dialysis center clinics in Massena, or search the full directory by insurance, ratings, and more.

