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About

- Rochester Regional Health (RRH) is a nonprofit integrated health system based in Rochester, NY. It was formed in 2014 from the merger of Rochester General Health System and Unity Health System, and expanded in 2021 with the acquisition of St. Lawrence Health System. - The network includes 9 hospitals, ElderONE/PACE, home health programs, a health careers college, outpatient labs, rehabilitation and surgical centers, independent and assisted living facilities, skilled nursing facilities, and a global clinical trials arm (ACM Global Laboratories) operating in 65 countries. - RRH serves the Greater Rochester, Finger Lakes, and St. Lawrence regions, and operates in Western New York and Northern NY. It is the second-largest employer in Rochester and the largest in St. Lawrence County, with about 19,400 employees and 2,100 medical providers. - Emergency services: Rochester General Hospital (RRH’s flagship) is noted as one of the busiest ERs in the nation and among the top in New York State. - Leadership: CEO – Richard "Chip" Davis, Ph.D.; COO – Jennifer Eslinger. - Contact and location: Headquarters at 100 Kings Highway South, Rochester, NY 14617. Main phone numbers and multiple local offices listed. - For Massena-specific Emergency Department details, RRH’s Massena location is part of the Massena emergency services network within the RRH system, serving the Massena community with acute care emergency services as part of RRH’s regional reach.

Clinic Type

Emergency Department

Address

1 Hospital Dr, Massena NY 13662

Phone

3157694200

Email

parking@rochesterregional.org

Opening Hours

Mon-Sun 24 hours

Emergency Care

Yes (Emergency Department)

Services Offered

  • Emergency Department
  • Emergency Medicine

Insurance & Payment

Languages Spoken

FAQs

What are the hours?

Thu: Open 24 hours; Mon: Open 24 hours; Tue: Open 24 hours; Wed: Open 24 hours; Fri: Open 24 hours; Sat: Open 24 hours; Sun: Open 24 hours

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 2.9 out of 5 stars (219 reviews on Birdeye)
  • MedicalRecords.com: 2.9 out of 5 stars

Patients praise

  • Professional care and staff responsiveness in some instances
  • Effective diagnostic communication for some patients
  • Faster than average emergency room wait times in comparison to other New York hospitals

"The ER staff and Dr Morgan were awesome. Radiology and lab were outstanding. As labs and tests came back negative, everything was explained to us."

Birdeye patient review

"I sat in the waiting room for 3 hours, in pain crying. When I got to my room they gave me pain meds and then left me in the room for 4 hours and did not bother to come and check on me."

MedicalRecords.com patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Massena, NY·Emergency Department

Summary: Massena is not listed as a current WellNow Urgent Care location. WellNow Urgent Care (formerly Five Star Urgent Care) operates walk-in clinics focusing on illnesses, injuries, rapid testing, and other health needs across Illinois, Indiana, Michigan, New York, and Pennsylvania, with its headquarters in Chicago. The company has 3 U.S. offices listed (all in Chicago, IL) and serves as an alternative to emergency rooms, but there is no Massena, NY location indicated in the available information. If you’re seeking care in Massena, consider checking WellNow’s official site or nearby WellNow locations in New York.

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