Emergency Department - Massena | Rochester Regional Health
Emergency Department • Massena, NY • Since 2014
About
- Rochester Regional Health (RRH) is a nonprofit integrated health system based in Rochester, NY. It was formed in 2014 from the merger of Rochester General Health System and Unity Health System, and expanded in 2021 with the acquisition of St. Lawrence Health System. - The network includes 9 hospitals, ElderONE/PACE, home health programs, a health careers college, outpatient labs, rehabilitation and surgical centers, independent and assisted living facilities, skilled nursing facilities, and a global clinical trials arm (ACM Global Laboratories) operating in 65 countries. - RRH serves the Greater Rochester, Finger Lakes, and St. Lawrence regions, and operates in Western New York and Northern NY. It is the second-largest employer in Rochester and the largest in St. Lawrence County, with about 19,400 employees and 2,100 medical providers. - Emergency services: Rochester General Hospital (RRH’s flagship) is noted as one of the busiest ERs in the nation and among the top in New York State. - Leadership: CEO – Richard "Chip" Davis, Ph.D.; COO – Jennifer Eslinger. - Contact and location: Headquarters at 100 Kings Highway South, Rochester, NY 14617. Main phone numbers and multiple local offices listed. - For Massena-specific Emergency Department details, RRH’s Massena location is part of the Massena emergency services network within the RRH system, serving the Massena community with acute care emergency services as part of RRH’s regional reach.
Clinic Type
Emergency Department
Address
1 Hospital Dr, Massena NY 13662
Phone
3157694200
parking@rochesterregional.org
Opening Hours
Mon-Sun 24 hours
Emergency Care
Yes (Emergency Department)
Services Offered
Insurance & Payment
—
Languages Spoken
—
FAQs
What are the hours?
Thu: Open 24 hours; Mon: Open 24 hours; Tue: Open 24 hours; Wed: Open 24 hours; Fri: Open 24 hours; Sat: Open 24 hours; Sun: Open 24 hours
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.9 out of 5 stars (219 reviews on Birdeye)
- MedicalRecords.com: 2.9 out of 5 stars
Patients praise
- Professional care and staff responsiveness in some instances
- Effective diagnostic communication for some patients
- Faster than average emergency room wait times in comparison to other New York hospitals
"The ER staff and Dr Morgan were awesome. Radiology and lab were outstanding. As labs and tests came back negative, everything was explained to us."
— Birdeye patient review"I sat in the waiting room for 3 hours, in pain crying. When I got to my room they gave me pain meds and then left me in the room for 4 hours and did not bother to come and check on me."
— MedicalRecords.com patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Formoza and French Join St. Lawrence Emergency Medicine Team - North Country Now — Oct 14, 2025
- Rochester Regional Health sets Thanksgiving hours - North Country Now — Nov 21, 2025
- McGregor named to ‘Critical Access Hospital Presidents and CEOs to Know’ list | Community Notes | nny360.com — Feb 28, 2026
- Rochester Regional Health announces Thanksgiving hours | Public Service News | nny360.com — Nov 24, 2025
- St. Lawrence Region Team Members of the Third Quarter | Health Matters | nny360.com — Jan 29, 2026
Information sourced from the clinic's website as of July 11, 2026.
More emergency department clinics in Massena
Summary: Massena is not listed as a current WellNow Urgent Care location. WellNow Urgent Care (formerly Five Star Urgent Care) operates walk-in clinics focusing on illnesses, injuries, rapid testing, and other health needs across Illinois, Indiana, Michigan, New York, and Pennsylvania, with its headquarters in Chicago. The company has 3 U.S. offices listed (all in Chicago, IL) and serves as an alternative to emergency rooms, but there is no Massena, NY location indicated in the available information. If you’re seeking care in Massena, consider checking WellNow’s official site or nearby WellNow locations in New York.
Comparing your options?
See other emergency department clinics in Massena, or search the full directory by insurance, ratings, and more.

