Massena - WellNow Urgent Care
Emergency Department • Massena, NY • Since 2012
About
Summary: Massena is not listed as a current WellNow Urgent Care location. WellNow Urgent Care (formerly Five Star Urgent Care) operates walk-in clinics focusing on illnesses, injuries, rapid testing, and other health needs across Illinois, Indiana, Michigan, New York, and Pennsylvania, with its headquarters in Chicago. The company has 3 U.S. offices listed (all in Chicago, IL) and serves as an alternative to emergency rooms, but there is no Massena, NY location indicated in the available information. If you’re seeking care in Massena, consider checking WellNow’s official site or nearby WellNow locations in New York.
Clinic Type
Emergency Department
Address
190 Harte Haven Plaza, Massena, NY 13662
Phone
315-957-3641
wn5179@wellnow.com
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available: Get care in under 5 minutes on WellNow Virtual Care
Emergency Care
No dedicated emergency department; advises to go to hospital emergency room for true emergencies
Services Offered
Technology & Equipment
Insurance & Payment
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Credit card, Debit card, Cash (likely), credit, debit cards, cash? (not specified)
Languages Spoken
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FAQs
Can I walk in for care without an appointment?
Yes, you can walk in or check in online at a WellNow center of your choice.
Do I need an appointment to visit a WellNow Urgent Care facility?
You are welcome to simply walk into any WellNow location. No appointment and no referral is required. Simply walk in or, if preferred, you can check in online at a WellNow center of your choice.
Do I need to bring anything with me when I visit?
When visiting one of our locations, please bring your health insurance card (if you plan to use insurance), photo ID and a list of any current medications. We will make a copy of this information for our files. If you have secondary insurance, please bring your information with you and we will submit it on your behalf.
What injuries/illnesses do you treat?
WellNow is equipped to treat a wide array of non-life-threatening injuries and illnesses, including sprains, strains, burns, lacerations, rashes, bronchitis and pneumonia.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Birdeye (Google reviews): 4.7 out of 5 stars (367 reviews)
Patients praise
- Friendly, professional, and compassionate staff
- Clean and welcoming facility environment
- Convenience of online scheduling and walk-in availability
- Efficient and prompt care for many patients
- Helpful amenities like refreshments
Common complaints
- Occasional extended wait times despite scheduled appointments
- Some complaints regarding administrative processes or virtual check-in issues
- Isolated reports of dissatisfaction with medical diagnosis/treatment outcomes
- Mixed feedback on insurance billing practices
"As a first time client, I was very impressed with the friendliness and how clean the environment was from the waiting area to the exam room. I found the free slushy stand and the complimentary coffee bar very inviting."
— Birdeye/Google Review"Well now is literally the worst place you could go for help. Sent 1yr old home not to long ago with ear infection and ended up in er."
— Facebook community group postSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Massena to celebrate local commerce and community during ten-day Spring Fever Fest - North Country Now — Apr 30, 2026
- Massena to celebrate local commerce, community during Spring Fever Fest | Community News | nny360.com — May 3, 2026
- Letter: Thank you for making Spring Fever Fest a success | Opinion | nny360.com — May 22, 2026
- LETTER: Sponsors, businesses made Spring Fever Fest a success | Adirondack Daily Enterprise | dailygazette.com — May 28, 2026
- Hamilton College study looks at impact of WellNow urgent care centers — Apr 27, 2026
Information sourced from the clinic's website as of July 11, 2026.
More emergency department clinics in Massena
- Rochester Regional Health (RRH) is a nonprofit integrated health system based in Rochester, NY. It was formed in 2014 from the merger of Rochester General Health System and Unity Health System, and expanded in 2021 with the acquisition of St. Lawrence Health System. - The network includes 9 hospitals, ElderONE/PACE, home health programs, a health careers college, outpatient labs, rehabilitation and surgical centers, independent and assisted living facilities, skilled nursing facilities, and a global clinical trials arm (ACM Global Laboratories) operating in 65 countries. - RRH serves the Greater Rochester, Finger Lakes, and St. Lawrence regions, and operates in Western New York and Northern NY. It is the second-largest employer in Rochester and the largest in St. Lawrence County, with about 19,400 employees and 2,100 medical providers. - Emergency services: Rochester General Hospital (RRH’s flagship) is noted as one of the busiest ERs in the nation and among the top in New York State. - Leadership: CEO – Richard "Chip" Davis, Ph.D.; COO – Jennifer Eslinger. - Contact and location: Headquarters at 100 Kings Highway South, Rochester, NY 14617. Main phone numbers and multiple local offices listed. - For Massena-specific Emergency Department details, RRH’s Massena location is part of the Massena emergency services network within the RRH system, serving the Massena community with acute care emergency services as part of RRH’s regional reach.
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