Infusion Center - Massena - Rochester Regional Health
Infusion Center • Massena, NY
Clinic Type
Infusion Center
Address
1 Hospital Dr, Massena NY 13662
Phone
3157694211
parking@rochesterregional.org
Opening Hours
ClosedOpens Fri. at 8:00 AMView all hours
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
This week's hours
8:00 AM - 3:30 PM
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 2.5/5 (74 reviews (aggregated for Rochester Regional Health locations))
- Google Ratings (via Nursa): 2.5/5 (53 reviews)
- Birdeye: Not provided as aggregate score, but listing includes 219 reviews (219 reviews)
Patients praise
- high ratings for facilities and staff in procedural areas
- positive experiences with ER and surgical staff professionalism and care
- effective communication regarding procedures
Common complaints
- reports of rude staff behavior
- concerns regarding communication and staff professionalism in hospital setting
"The care from start to finish from the operation to the release date was phenomenal. The ER staff and Dr Morgan were awesome. Radiology and lab were outstanding."
— Birdeye review of Massena Hospital"...the male nurse who brought her to car was very rude. My husband thanked him for bringing her down and the nurse said nothing back, completely ignored him."
— Birdeye review of Massena HospitalSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- St. Lawrence Region welcomes Terry Pummer, DO, to lead Advanced Wound Care Services - North Country Now — Jul 22, 2025
- Hearing Wednesday on Rochester Regional Health’s bonding for north country hospital improvements | Top Stories | nny360.com — Oct 21, 2025
- RRH seeks tax-exempt status for $150 million in bonds to support infrastructure improvements | The Batavian — Oct 22, 2025
- Bonding Requested for Improvements to 10 Healthcare Facilities — Oct 20, 2025
- RRH expands services at Geneva Medical Campus, invites community to open house — Nov 5, 2025
Information sourced from the clinic's website as of July 11, 2026.
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