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Clinic Type

Physical Rehabilitation

Address

269 Andrews St

Phone

3157694320

Email

parking@rochesterregional.org

Opening Hours

General Hours: Fri 7:00 AM - 4:30 PM; Tue 7:00 AM - 4:30 PM; additional times listed as 7:00 AM - 5:00 PM (unclear exact days)

Services Offered

  • Physical Therapy
  • Rehabilitation
  • Physical Rehabilitation
  • Occupational Therapy
  • Speech Therapy
  • Aquatic Therapy
  • Concussion therapy
  • Vestibular and balance disorders
  • Neurological disorders
  • Stroke
  • Fibromyalgia
  • Headaches
  • Pelvic pain conditions
  • Female incontinence
  • Cognition
  • Functional capacity evaluations
  • Back and neck pain

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Massena Hospital): 2.9/5 (219 reviews)
  • Vivian Health (Massena Memorial Hospital): 3.3/5 (4 reviews)

Patients praise

  • praise for specific clinical outcomes such as post-operative rehabilitation success
  • reports of compassionate care in emergency settings

Common complaints

  • reports of inconsistent patient care in the broader hospital system
  • dissatisfaction with facility amenities and specific service availability

"My husband had a right total hip replacement done on 8/19. The care from start to finish from the operation to the release date was phenomenal."

Birdeye (Massena Hospital patient review)

"great people to work with, small, no bathrooms in rooms, old building, small area"

Vivian Health (Massena Memorial Hospital review)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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