Massena Medical Group | Rochester Regional Health
Primary Care • Massena, NY • Since 2014
About
Summary: Massena Medical Group is not listed as a specific entity within Rochester Regional Health (RRH) based on RRH’s public materials. RRH is a nonprofit integrated health system serving Western New York and the Finger Lakes, formed in 2014 by merging Rochester General and Unity Health, with St. Lawrence Health System added in 2021. It operates 9 hospitals, ElderONE/PACE, home health, labs (ACM Global Laboratories), and affiliated entities, serving a broad region including St. Lawrence County. If you’re specifically looking for Massena Medical Group within RRH, this source does not confirm an RRH-branded Massena group; further case-specific verification may be needed from RRH’s regional listings or Massena-area providers.
Clinic Type
Primary Care
Address
181 Maple St, Massena NY 13662
Phone
3157694704
parking@rochesterregional.org
Opening Hours
Mon-Fri 7:30 AM - 4:00 PM
Services Offered
Insurance & Payment
—
Languages Spoken
FAQs
What services does Massena Medical Group offer?
The site highlights primary care services including family medicine and care, geriatric primary care, immunizations, management of chronic conditions, pediatric care, preventative care, wellness and acute care visits.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Massena Hospital): 2.9 out of 5 stars (219 reviews)
Patients praise
- Supportive and mission-driven work environment
- Clear and timely employee training
- Compassionate primary care services provided
- Staff viewed as skilled and kind
Common complaints
- General hospital complaints regarding communication and discharge processes
- Limited career advancement for employees
- Occasional confusion regarding hospital procedures
"The supportive environment here is outstanding, with a focus on employee well-being as well as patient safety. Coworkers are skilled, helpful, and kind."
— Salary.com Employee Reviews"From the moment I walked in the door, I felt as though the staff did everything in their power to calm my nerves, ease my symptoms and get to the bottom of what was going on."
— Birdeye Review of Massena HospitalSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Rochester Regional Health sets Thanksgiving hours - North Country Now — Nov 21, 2025
- Rochester Regional Health announces Thanksgiving hours | Public Service News | nny360.com — Nov 24, 2025
- St. Lawrence Region welcomes Terry Pummer, DO, to lead Advanced Wound Care Services - North Country Now — Jul 22, 2025
- New medical director for Advanced Wound Care Services | St. Lawrence County News | nny360.com — Jul 23, 2025
- Pathway to Excellence® recognition showcases St. Lawrence Region’s nursing leadership - North Country Now — Nov 23, 2025
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Massena
Summary: WellNow Urgent Care is a private, Chicago-based network of walk-in urgent care clinics offering treatment for illnesses and injuries, rapid testing, and other health needs. It operates across multiple states (Illinois, Indiana, Michigan, New York, Pennsylvania) and positions itself as an alternative to emergency rooms. The company was founded in 2012 (formerly Five Star Urgent Care) and has about 703 employees with revenues around $175.9M. Its headquarters are in Chicago, IL, with a presence in Canada, and it lists three U.S. offices (all in Chicago) in its location details. If you’re seeking WellNow services specifically in Massena, NY, you may want to check their official site or contact customer support for current Massena-area clinics or nearest locations.
North Country Adult Medicine is a small primary care practice based in Massena, NY (HQ at 38 Hospital Dr, Massena). Founded in 2003, it operates as a partnership and employs 4 people. Services highlighted include annual checkups, allergy shots, and general diagnostics/examinations for adults. Key contact: (315) 764-1121 or +1 315 764 1121. The practice has 4 offices listed in Massena, NY, with a presence in the United States (primarily Massena). CEO/owner physician: Joanne Cichetti. Web presence shows modest traffic and a focused local patient base (Top country: United States). If you’re seeking doctors in Massena, this is a local option under the North Country Adult Medicine banner.
Comparing your options?
See other primary care clinics in Massena, or search the full directory by insurance, ratings, and more.