Massena - WellNow Urgent Care
Primary Care • Massena, NY • Since 2012 • 1 (Massena) locations
About
Summary: WellNow Urgent Care is a private, Chicago-based network of walk-in urgent care clinics offering treatment for illnesses and injuries, rapid testing, and other health needs. It operates across multiple states (Illinois, Indiana, Michigan, New York, Pennsylvania) and positions itself as an alternative to emergency rooms. The company was founded in 2012 (formerly Five Star Urgent Care) and has about 703 employees with revenues around $175.9M. Its headquarters are in Chicago, IL, with a presence in Canada, and it lists three U.S. offices (all in Chicago) in its location details. If you’re seeking WellNow services specifically in Massena, NY, you may want to check their official site or contact customer support for current Massena-area clinics or nearest locations.
Clinic Type
Primary Care
Address
190 Harte Haven Plaza, Massena, NY 13662
Phone
(315) 957-3641
wn5179@wellnow.com
Opening Hours
Not specified on page
Telehealth
Available: 24/7 WellNow Virtual Care
Emergency Care
Call 911 for true emergencies; facilities handle non-life-threatening conditions; on-site X-ray and stitching; diagnostics and labs available
Services Offered
Technology & Equipment
Insurance & Payment
—
No insurance? No problem. WellNow accepts credit and debit cards.
Credit card, Debit card, Cash (likely), credit cards, debit cards, cash, accepts uninsured pricing
Languages Spoken
—
Pricing
FAQs
Can I walk into a WellNow location without an appointment?
Yes, you can walk in or check in online.
Do I need an appointment to visit a WellNow Urgent Care facility?
You are welcome to simply walk into any WellNow location. No appointment and no referral is required. If preferred, you can check in online at a WellNow center of your choice.
Do I need to bring anything with me when I visit?
Please bring your health insurance card (if you plan to use insurance), photo ID and a list of any current medications. We will make a copy of this information for our files. If you have secondary insurance, bring that information as well and we will submit it on your behalf.
When should I go to an emergency room versus an urgent care or walk-in clinic?
WellNow can treat many non-life-threatening injuries and illnesses. For true emergencies (severe symptoms, life-threatening conditions), call 911. If you have a true emergency, go to the nearest hospital.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Birdeye (aggregating Google reviews): 4.7/5 stars
- Yelp: 2.5/5 stars (3 reviews)
Patients praise
- Friendly and professional staff
- Clean and inviting facilities
- Efficiency for some patients, particularly with appointments
- Good bedside manner from providers
Common complaints
- Billing and insurance processing issues
- Challenges with online check-in and virtual registration systems
- Reports of long wait times or unstaffed reception areas
"As a first time client, I was very impressed with the friendliness and how clean the environment was... Both the nurse and doctor were very informative and thorough."
— Birdeye reviewer"It is too bad they cannot perform a simple function like billing my insurance. Stay away."
— Yelp reviewerSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Massena to celebrate local commerce and community during ten-day Spring Fever Fest - North Country Now — Apr 30, 2026
- Massena to celebrate local commerce, community during Spring Fever Fest | Community News | nny360.com — May 3, 2026
- Letter: Thank you for making Spring Fever Fest a success | Opinion | nny360.com — May 22, 2026
- LETTER: Sponsors, businesses made Spring Fever Fest a success | Adirondack Daily Enterprise | dailygazette.com — May 28, 2026
- Hamilton College study looks at impact of WellNow urgent care centers — Apr 27, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Massena
Summary: Massena Medical Group is not listed as a specific entity within Rochester Regional Health (RRH) based on RRH’s public materials. RRH is a nonprofit integrated health system serving Western New York and the Finger Lakes, formed in 2014 by merging Rochester General and Unity Health, with St. Lawrence Health System added in 2021. It operates 9 hospitals, ElderONE/PACE, home health, labs (ACM Global Laboratories), and affiliated entities, serving a broad region including St. Lawrence County. If you’re specifically looking for Massena Medical Group within RRH, this source does not confirm an RRH-branded Massena group; further case-specific verification may be needed from RRH’s regional listings or Massena-area providers.
North Country Adult Medicine is a small primary care practice based in Massena, NY (HQ at 38 Hospital Dr, Massena). Founded in 2003, it operates as a partnership and employs 4 people. Services highlighted include annual checkups, allergy shots, and general diagnostics/examinations for adults. Key contact: (315) 764-1121 or +1 315 764 1121. The practice has 4 offices listed in Massena, NY, with a presence in the United States (primarily Massena). CEO/owner physician: Joanne Cichetti. Web presence shows modest traffic and a focused local patient base (Top country: United States). If you’re seeking doctors in Massena, this is a local option under the North Country Adult Medicine banner.
Comparing your options?
See other primary care clinics in Massena, or search the full directory by insurance, ratings, and more.