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Clinic Type

Primary Care (multi-location group)

Address

2859 Aaronwood Avenue Northeast, Suite 3, Massillon, OH 44646; 2935 Lincoln Way Northwest, Massillon, OH 44647; 7337 Caritas Circle Northwest, Massillon, OH 44646

Phone

800.223.2273

Email

chp@ccf.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Family Medicine
  • Primary Care

Team

  • Alaa Al Saif — MD
  • Tracy Noling — CNP
  • Katherine Sheridan — MD
  • Kristin Temsic — CNP
  • Raymond Mason — MD
  • Son Dang — MD
  • Eugene Lapshin — MD
  • William Conway — CNP
  • Andrea Marek — CNP
  • Melissa Marie Sapper — CNP
  • Lauren Elise Farris — PA-C
  • Tamas Ridzi — CNP

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • ProviderMatch (Cleveland Clinic): Average ratings for many individual providers on ProviderMatch are around 4.9/5 stars (Ratings often based on hundreds of reviews per provider)
  • Vitals / US News Doctors: Approximately 4.0-4.1/5 stars (Limited sample sizes (4-7 reviews))
  • Birdeye: 3.5/5 stars (31 reviews)
  • Facebook: 90% recommend (30 reviews)

Patients praise

  • Highly rated providers with strong clinical knowledge and bedside manner
  • Compassionate, thorough, and attentive care for chronic conditions
  • Effective patient education and preventive health focus
  • Friendly and professional support staff described by many patients as helpful

Common complaints

  • Long hold times and difficulty reaching office staff by phone
  • Frustrations with prescription management and administrative communication
  • Concerns regarding staff turnover and continuity of care
  • Limited availability of specific providers in some practices

"Dr. Mason is the best! ... I would recommend him in a heartbeat. He is so professional, so courteous, listens and explains well and very thorough."

ProviderMatch patient reviews

"My only complaint is long waiting time in office, very busy practice...which is a good sign. ... Other than how hard it is to get through to this office by phone, I love the staff at Massillon Family Practice."

Vitals and WebMD patient reviews

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

More primary care clinics in Massillon

Massillon, OH·Primary Care

Summary: Family Practice Associates is part of Pioneer Physicians Network, a physician-owned, value-based primary care group with 65 physicians across 19 clinics in Northeast Ohio. The network emphasizes accessible, continuous, long-term patient relationships and partners with agilon health for Medicare Advantage and with Applied Health Analytics for employer-focused care through Pioneer Cares. Pioneer has 23 offices nationwide in Ohio, including locations in Massillon and Uniontown, with its headquarters at 3515 Massillon Rd, Uniontown, OH 44685. Contact: social@pioneerphysicians.com or (330) 899-9350.

VerifiedOnline bookingSince 1995

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