Family Practice Associates - Pioneer Physicians Network
Primary Care • Massillon, OH • Since 1995
About
Summary: Family Practice Associates is part of Pioneer Physicians Network, a physician-owned, value-based primary care group with 65 physicians across 19 clinics in Northeast Ohio. The network emphasizes accessible, continuous, long-term patient relationships and partners with agilon health for Medicare Advantage and with Applied Health Analytics for employer-focused care through Pioneer Cares. Pioneer has 23 offices nationwide in Ohio, including locations in Massillon and Uniontown, with its headquarters at 3515 Massillon Rd, Uniontown, OH 44685. Contact: social@pioneerphysicians.com or (330) 899-9350.
Clinic Type
Primary Care
Address
2300 Wales Ave NW, Massillon, OH 44646 United States
Phone
(330) 832-3188
social@pioneerphysicians.com
Opening Hours
| Monday | 7:00 AM - 6:00 PM | | --- | --- | | Tuesday | 7:00 AM - 5:00 PM | | Wednesday | 7:00 AM - 4:00 PM | | Thursday | 7:00 AM - 5:00 PM | | Friday | 7:00 AM - 4:00 PM | | Saturday | Closed | | Sunday | Closed |
Services Offered
Team
Insurance & Payment
—
Languages Spoken
FAQs
What services are offered at Family Practice Associates?
Preventative care and annual wellness visits; management of chronic and acute medical conditions; same-day and urgent appointments when available; in-office lab services; medication management and refills; immunizations and preventative screenings; care coordination and specialist referrals; patient education and wellness support.
What should I bring to my appointment?
A valid photo ID; Insurance card(s); a current list of medications; any required forms or referrals.
Is the office accessible and is there parking available?
Our office is designed with patient comfort and convenience in mind. It is located in an easily accessible area with ample on-site parking. The facility is fully accessible and accommodates patients with mobility needs.
What are the contact details for scheduling or questions?
Phone: (330) 832-3188. Our friendly staff can assist before, during, or after your visit.
What are the office hours?
Mon 7:00 AM - 6:00 PM; Tue 7:00 AM - 5:00 PM; Wed 7:00 AM - 4:00 PM; Thu 7:00 AM - 5:00 PM; Fri 7:00 AM - 4:00 PM; Sat Closed; Sun Closed.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.5 out of 5 stars (31 reviews (Birdeye))
- Facebook: 90% recommend (30 reviews)
Patients praise
- long-standing reputation for skilled and compassionate physicians
- valued for providing patient-centered and comprehensive care
- historical appreciation for founding physicians' bedside manner
Common complaints
- concerns regarding billing practices after affiliation with a larger network
- complaints about administrative processes such as appointment cancellations and communication of office policies
- perceived decline in personalized care compared to previous ownership/management
"Since the office was bought out billing has been horrible claims not being submitted to insurances... They sold to the highest bidder. Nobody taking care of you but you!"
— LocalityBiz Review"Dr Pogo is a wonderful doctor !! He helped me so much after my car accident and I will be forever grateful !!!"
— Birdeye/Google ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Pioneer Physicians Network Expands Care Team at Family Practice ... — Apr 1, 2026
- James Phillips - Pioneer Physicians Network — Apr 15, 2026
- Annual Patient Consent for Release of Information and Medical Claims Processing - Pioneer Physicians Network — Mar 31, 2026
- Medical Scribe - Massillon, OH 44646 - Indeed — May 27, 2026
- Dr. James Phillips, DO - Internal Medicine Physician in North Canton, OH — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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