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About

Carolina Asthma & Allergy Center is a Charlotte-based, physician-led hospital/health care practice specializing in asthma and allergy care. Founded in 1952, it operates 17 offices across the Charlotte area, including Matthews. The center offers comprehensive services such as allergy testing (food, patch, venom), oral immunotherapy, dietitian services, asthma and lung testing (spirometry, exhaled nitric oxide, exercise challenge), and related treatments. It emphasizes board-certified physicians, patient education, and improving quality of life for all ages. Contact: general line (704) 372-7900.

Clinic Type

Allergy & Asthma

Address

855 Sam Newell Rd #206, Matthews, NC 28105

Phone

704-372-7900

Email

lisa.biswas.p1@direct.caac.nextgenshare.com

Opening Hours

Tuesday–Friday: 8am–12:30pm; 1:30pm–5pm (weekdays); closed weekends and holidays

Emergency Care

Emergency department guidance in page text

Services Offered

  • Asthma care
  • Allergy testing
  • Immunotherapy
  • Allergy shots
  • Flu shots
  • Pollen/mold counts
  • Oral immunotherapy
  • Patch testing
  • Spirometry
  • Exhaled nitric oxide test
  • Dermatology/Conjunctivitis/Allergic conditions (general)

Technology & Equipment

  • Spirometry
  • Exhaled Nitric Oxide Test
  • Patch Testing
  • Oral Immunotherapy
  • Allergy Shots
  • Pollen/Mold Counts

Team

  • Jennifer L. Caicedo — MD
  • Vandana K. Patel — MD
  • Michael A. Lapuente — DO
  • Raquel Durban — MS, RD, LD/N
  • Michael A. Phillips — MD
  • Courtney H. Powell — MSN, FNP-C

Insurance & Payment

Phone voicemail for after-hours, General voice message, Prescription refills via pharmacy, In-person payments at office (implied)

Languages Spoken

  • English

FAQs

What should I do in an emergency?

If life-threatening, call 911 or go to the nearest emergency department. For non-urgent issues, use After-Hours FAQ.

What are the office hours for Matthews location?

Monday to Friday 8:00am–12:30pm; 1:30pm–5:00pm.

What are the Shot Room hours?

Monday to Friday 8:30am–12:30pm; 2:00pm–4:30pm.

How can I schedule an appointment?

Call (704) 372-7900 or schedule online.

How can I request a prescription refill?

Please contact your pharmacy directly.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 4.9 stars (313 reviews)
  • Yelp: 2.7 stars (84 reviews)
  • rater8: 4.92 stars (17,000+ ratings)

Patients praise

  • knowledgeable and thorough medical providers
  • professional and compassionate bedside manner
  • clear communication from doctors and staff
  • clean and comfortable office environment
  • effective treatment plans and guidance

Common complaints

  • rude or unprofessional staff behavior
  • appointment scheduling issues or changes without notification
  • long wait times for appointments
  • difficulty contacting the office by phone
  • perceived lack of listening or attention from medical providers

"Dr. Patel is knowledgeable, thorough, up to date with current medical research, and exceptionally intelligent. We were very impressed by her professionalism and expertise."

Birdeye review for Matthews location

"Rude staff and doctors During my last appointment, I overheard the doctor and nurses making fun of me while I waited in my room..."

BBB customer review

"We just drove 2.5 hours to realize they changed my son's appointment time from 10:30 to 1:30! This is an unacceptable business practice."

Yelp review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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