Matthews Family Physicians, NC | Novant Health Primary Care
Primary Care • Matthews, NC
Clinic Type
Primary Care
Address
Novant Health Matthews Family Physicians clinic, on the campus of Novant Health Matthews Medical Center, Matthews Township Parkway (Highway 51), between Independence Pointe Parkway and North Trade Street
Phone
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.5 out of 5 stars (313 reviews)
- Yelp: 2.5 out of 5 stars (12 reviews)
Patients praise
- Compassionate, competent, and thorough medical providers
- Strong patient-provider trust, particularly with long-term physicians
- Helpful bedside manner and patient listening skills
Common complaints
- Difficulties with front office staff and phone communication
- Rigid policies regarding late arrivals and rescheduling appointments
- Perceived decline in quality/consistency following staffing changes
- Lack of flexibility for specific patient needs (e.g., special needs families)
"So many doctors neglect patient needs due to financial or legal reasons but I truly believe that Dr. Hall and crew genuinely care more about their patients than themselves. I'd trust Dr. Hall with my whole familys lives and his patients genuinely love him."
— Birdeye Review"They don't answer the phone. It's a prompt. Wait times are long. You have to call them multiple times to get a call back. There has been a lot of change in the front office and with their doctors."
— Yelp ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Morgan E. Bridgers - Physician Assistant in Charlotte, NC — May 14, 2026
- Dr. Jill L. Rabassa, MD - Family Medicine Doctor in Charlotte, NC — May 14, 2026
- Kenneth Whitesides, MD | Family Medicine | Novant Health — Sep 19, 2025
- Dr. Kaitlyn Dill, DO - Family Medicine Doctor in Charlotte, NC — May 14, 2026
- Dr. Resha Shrestha, MD - Family Medicine Doctor in Charlotte, NC — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Matthews
Atrium Health is a nonprofit hospital and health care system based in Charlotte, NC, operating under Advocate Health. It offers a wide network of care including primary care, urgent care, specialty services, and hospital care. Key details relevant to “Atrium Health Primary Care One Health Family Medicine Matthews Matthews”: - Primary care presence: Atrium Health runs extensive primary care centers; One Health Family Medicine is among its primary care offerings (group practices under Atrium Health). - Location hint: Matthews, NC (likely part of Atrium Health Primary Care network). - Organization scope: Founded in 1940, headquarters in Charlotte; part of Advocate Health since 2022; nonprofit with large national footprint and telehealth capabilities. - Contact basics: Main phone line 704-355-2000; patient services and scheduling typically routed through Atrium Health Primary Care clinics. What to do next: - Visit atriumhealth.org and search for “One Health Family Medicine Matthews” or “Atrium Health Primary Care Matthews” to get the exact clinic address, hours, and appointment options. - If you need correspondences or directions, use the site’s clinic locator or call the main line for routing to the Matthews location.
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