CHA One Cabot Care Center
Primary Care • Medford, MA
About
Summary: - Malden Family Health Ctr (CHA Malden Care Center) is a small non-profit primary care facility in Malden, MA, offering general primary care for all ages plus Women’s Health, Acupuncture, Integrative Medicine, and access to the Bone & Joint Center (Orthopaedics, Sports Medicine, Physical Therapy). - It hosts Tufts Family Medicine Residency program and is part of CHA (Challiance) networks. - Key details: 2 employees, multiple contact numbers, serves as a community health and education hub, with a focus on primary care services and related specialties. Note: The user query mentions “CHA One Cabot Care Center Medford,” but the page provided refers to the Malden center. If you’re seeking information specifically about CHA One Cabot Care Center in Medford, I can locate and summarize that page instead.
Clinic Type
Primary Care
Address
1 Cabot Rd, 2nd Floor Medford, MA 02155
Phone
617-665-3370
HIM3@CHAlliacne.org
Opening Hours
Monday - Thursday: 8:00 am - 8:00 pm; Friday: 8:00 am - 9:00 am; 10:00 am - 5:00 pm
Telehealth
Televisits
Emergency Care
If you are having a health emergency: Call 9-1-1 or go to the nearest emergency room.
Services Offered
Technology & Equipment
Insurance & Payment
—
Languages Spoken
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FAQs
Do you have feedback on our services? Do you need a patient advocate?
Please contact our patient relations team at 617-665-1398 or use our easy web form.
How to contact patient relations?
Patient Relations page or call 617-665-1398.
Primary Care contact number for general inquiries?
For Primary Care, please call 617-665-1305 between 8:30 AM - 5 PM.
Insurance card readiness?
Please have your insurance card ready.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- LocalityBiz (CHA Physical Therapy Services): 2 out of 5 stars (example) (Not explicitly stated total count)
- Healthgrades: Not explicitly stated numerical rating (Not explicitly stated total count)
Patients praise
- Personalized care from specific providers
- Modern, newly built facility
- Accommodating scheduling options for some services
- Helpful, knowledgeable, and professional staff in some departments
Common complaints
- Difficulty reaching staff by phone
- Inconsistent information for patients
- Lack of responsiveness to inquiries (including MyChart)
- Difficulty canceling appointments
- Specific clinical concerns related to physical therapy assignments
"Inconsistent information for patients… they said they are open at 7:30 AM, but nobody answers the phone. In fact, nobody responds to anything, including MyChart questions."
— LocalityBiz user review"Dr Pensuwan is the best. She always takes the time to talk with me and inquire about all of my life."
— Healthgrades user review"I've had a very positive experience with CHA physical therapy services. The facility is really nice and newly built. The staff have been accommodating with my mess of a schedule..."
— LocalityBiz user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Cambridge Health Alliance Hits 1M Visits and Expands Care — May 15, 2026
- Medford Opens Cooling Locations Amid Record Heat In MA | Medford, MA Patch — Jul 1, 2026
- Pantzer Properties Acquires Woburn Apartment Complex For $130M: The Boston Deal Sheet (January 20, 2026) — Jan 20, 2026
- Aspirus Medford Hospital Achieves Level IV Trauma Classification - OnFocus — Jul 6, 2026
- YWCA Element Care PACE Housing and Senior Care in Methuen| Element Care PACE — Aug 19, 2025
Information sourced from the clinic's website as of July 11, 2026.
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