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About

Menlo Medical Clinic in Menlo Park, California is part of Stanford Health Care and offers primary care and specialty services including allergy and asthma care, audiology, cardiology, dermatology, and endocrinology. The clinic features on-site imaging and lab services, with doctors and specialists working together to provide coordinated care across nearly two dozen medical and surgical specialties.

Clinic Type

Primary Care Clinic

Address

Menlo Medical Clinic in Menlo Park

Phone

650-498-3333

Email

GuestServices@stanfordhealthcare.org

Opening Hours

Mon-Fri 8am-6pm

Telehealth

Available (video visits mentioned in MyHealth portal and scheduling a video visit link in extras)

Emergency Care

Allergy & Anaphylaxis Emergency Care Plan (emergency care information mentioned)

Services Offered

—

Insurance & Payment

  • Medicare
  • Medicaid
  • Blue Shield of California
  • Stanford Health Care | Covered California?
  • insurance plans referenced in pages may include multiple – not explicit in extracted text

It is a good idea to check with your insurer ahead of time to verify coverage for mammograms and other services.

Pay by phone, Pay online, Billing inquiries via Guest Services

Languages Spoken

  • Spanish
  • Filipino

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Bay Area Consumers' Checkbook: 2 ratings total (2 ratings)
  • Unilocal: Generally mixed to negative across 20 reviews (20 reviews)

Patients praise

  • Some individual doctors are knowledgeable and attentive
  • Positive experiences with specific providers exist despite systemic issues

Common complaints

  • Frustrating and unprofessional administrative/billing practices
  • Long wait times for appointments (often 3-6 months)
  • Poor communication from staff and difficulty getting responses
  • Issues with medical records handling
  • Rudeness from front desk personnel

"My primary care doctor, Susan Garay is a knowlegable doctor. However dealing with the billing department and not responsiveness of the Dr.‘s office makes going to this clinic almost impossible."

— Unilocal user review

"The wait time for an appointment even for a long-time patient has become absurd 3-6 months or more."

— Apple Maps user review

"Terrible medical records staffs Misplaces my infant daughter’s medical records that was supposed to be transferred... and blames me for it."

— Unilocal user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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