Diabetes - | Crystal Run Healthcare
Diabetes Center • Middletown, NY • Since 1996 • multiple locations
About
Crystal Run Healthcare is a multi-specialty medical group headquartered in Middletown, NY (HQ at 155 Crystal Run Road). Founded in 1996, it operates 14 offices in the United States and offers services across primary care and various specialties, including endocrinology, diabetes care, cardiology, and internal medicine. The organization is part of Optum, Inc., with approximately 380 employees and about $36 million in annual revenue. For diabetes-related care, Crystal Run provides endocrinology and metabolism expertise, internal medicine, and related services within its broader primary care and specialty network. Main contact: 845.703.6999.
Clinic Type
Diabetes Center
Address
New York, multiple locations including Goshen, Middletown, Monroe, New York City, Newburgh, Rock Hill, Warwick, West Nyack
Phone
1-845-703-6999
noreply@optum.com
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
available
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Languages Spoken
Current Offers
Diabetes care programs (general) — null
FAQs
What diabetes services are offered?
Group diabetes classes, group nutrition classes, diabetes support group, one-on-one teaching, insulin pump therapy, continuous glucose monitoring.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (Crystal Run Healthcare - Middletown): 1.5/5 stars (based on 246 reviews) (246 reviews)
- Healthgrades: 4.2/5 stars (based on 14 reviews) (14 reviews for Dr. Kristen Hull, Endocrinologist)
- Birdeye (Pediatrics): 2.1/5 stars (based on 103 reviews) (103 reviews for Pediatrics - Middletown)
Patients praise
- some providers and technicians are described as professional, compassionate, and thorough
- specific programs like ADA-recognized diabetes self-management classes are available
- positive feedback for individual providers in fields like endocrinology and pediatrics
Common complaints
- difficulties with appointment scheduling and long wait times
- challenges in reaching doctors or getting timely return phone calls
- frustration with staff professionalism and perceived lack of empathy
- billing and administrative concerns
- complaints regarding perceived rushed or impersonal care
"Dr Hull is always pleasant & professional. I appreciate that she takes the time to fully listen to my questions and discuss treatment options."
— Healthgrades Review for Dr. Kristen Hull"Been calling my Dr. for 4 days and haven't gotten a return call yet. I've been a patient for over 25 years and I've watched Crystalrun Healthcare get progressively worse over time."
— WebMD Patient Review"The doctor had no bed side manor, drew conclusions without an examine. Once confronted with facts and reports from other doctors he said their findings were wrong. He was arrogant and rude."
— LocalityBiz Patient ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- General Cardiology - | Crystal Run Healthcare — Jan 30, 2026
- Manshi Patel PA-C - | Crystal Run Healthcare — Mar 21, 2026
- Brianna Almonte PA - | Crystal Run Healthcare — Sep 5, 2025
- Crystal Run Healthcare - Cardiology - Middletown, NY - Optum — Jun 18, 2026
- Crystal Run Healthcare, Middletown, NY - Healthgrades — Jul 31, 2025
Information sourced from the clinic's website as of July 11, 2026.
More diabetes center clinics in Middletown
Garnet Health is a New York not-for-profit health system based in Middletown, serving approximately 450,000 residents across Orange, Sullivan, and Ulster Counties in the Mid-Hudson region. The network includes Garnet Health Medical Center(s), Garnet Health Doctors, urgent care, and related foundations. It offers comprehensive diabetes-focused care as part of its services (diabetes, obesity medicine, endocrinology) within a broad range of specialties such as cardiology, orthopedics, neurology, primary care, and bariatric/diabetes-related programs. The system emphasizes close-to-home care, employs over 4,000 professionals, and operates several facilities in Middletown and surrounding areas. Contact: 845-333-1000; website garnethealth.org.
Summary for user query: Locations, Hours & Phone Numbers - Middletown Medical Middletown - Headquarters and primary location: 111 Maltese Drive, Middletown, NY 10940, United States - Additional U.S. offices: 3 offices in total (including the Middletown headquarters) - Main phone numbers: (845) 342-4774, 845-342-4774 - Hours: Not specified on the provided content. For current hours, contact the main line or visit the Middletown Medical website. - Services: Multispecialty medical practice offering comprehensive care; urgent care and various medical services across three U.S. locations. - If you need exact hours for Middletown location or other office hours, I can check further or guide you to the official contact page.
Comparing your options?
See other diabetes center clinics in Middletown, or search the full directory by insurance, ratings, and more.