Emergency Room at Good Samaritan Hospital | Mount Vernon, IL
Emergency Medicine • Mount Vernon, IL
Clinic Type
Emergency Medicine
Address
1 Good Samaritan Way, Mount Vernon, IL 62864
Phone
618-242-4600
community.benefits@ssmhealth.com
Opening Hours
Open 24 Hours
Telehealth
TeleED with SSM Health Cardinal Glennon
Emergency Care
Available 24/7 emergency services
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
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FAQs
What are the opening hours?
Open 24 Hours
Where is the Emergency Room located?
1 Good Samaritan Way, Mount Vernon, IL 62864
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Momentary Labs (based on CMS HCAHPS): 4 out of 5 stars (based on 548 surveys) (548 surveys analyzed)
- Medicare/Homefacts (Standardized Surveys): 74% overall hospital rating (424 surveys mentioned in specific datasets)
Patients praise
- Welcoming, clean, and calming physical environment
- Attentive, compassionate, and friendly staff interactions, particularly among nurses and technicians
- Painless and professional experiences with procedures like IVs and blood draws
- Prompt attention from medical staff in certain emergency encounters
- High patient willingness to recommend the facility according to standardized surveys
Common complaints
- Occasional concerns regarding the speed or accuracy of initial vital sign assessments by nursing staff
- Communication challenges, specifically regarding the explanation of treatment processes or medical advice
- Inconsistent satisfaction with doctor-patient communication and bedside manner
- Noise levels in patient rooms/areas at night
- Mixed experiences with discharge information and understanding follow-up care
"In the ER nurses Miranda M and Jamie made my usually terrifying experience getting blood drawn and IV a painless breeze! Ultrasound tech Jessica was also very kind, caring, and best of all informational... All five were terrific... My Dr was very prompt to visit and give feedback on my recovery... I feel professionally he... genuinely had my best interests at heart."
— Emergency Room patient review on LocalityBiz"Once we seen the doctor and he asked what was going on between me and my baby, I felt dumb like I shouldn’t have came to the doctor... Just wasn’t completely content/comfortable with the doctor. Nurse? She was great!"
— Emergency Room patient review on LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- SSM Health Good Samaritan Hospital introduces separation wall to streamline emergency room access | SSM Health — Dec 1, 2025
- Mt. Vernon Hospital Adds ER Workstations through Auxiliary Gift | WMIX — Feb 10, 2026
- SSM Health Good Samaritan Hospital Implements New Technology to Improve Heart Attack Response Times | SSM Health — Feb 19, 2026
- SSM Health Good Samaritan Hospital Implements New Technology in Region to Improve Heart Attack Response Times | South Central Illinois' News, Sports and Weather Station — Feb 17, 2026
- SSM Health Good Samaritan Hospital Receives Chest Pain - MI Registry Platinum Performance Achievemen | SSM Health — Dec 1, 2025
Information sourced from the clinic's website as of July 11, 2026.
More emergency medicine clinics in Mount Vernon
Deaconess Illinois Crossroads Regional Hospital is a 47-bed acute care facility in Mount Vernon, Illinois, offering emergency services, cancer care, orthopedics, and imaging. It operates as part of the Deaconess system (headquartered in Alexandria, LA) and serves Southern Illinois. Key details: - Location: 8 Doctors Park Rd, Mount Vernon, IL 62864; emergency department available - Services: Emergency care, oncology/cancer services, orthopedics, imaging - Nearby site: Additional office in Alexandria, LA - Contact: 618-244-5500 or 812-450-5000 - Categories: hospital, healthcare If you’re specifically seeking the Mount Vernon ER, this facility provides acute emergency services as part of Crossroads Regional Hospital.
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