HealthWest
Mental Health • Muskegon, MI
About
HealthWest is a Muskegon, Michigan-based government-owned community mental health clinic offering integrated behavioral health and overall wellness services. Key offerings include mental health treatment, substance use disorder treatment, intellectual/developmental disability inclusion, primary and dental care, youth and family services, school-based services, wellness programs, and medication administration. They emphasize person-centered, integrated care tailored to individuals’ needs and have a long history (over 50 years) serving Muskegon County. The organization operates 9 offices in Muskegon, MI, with headquarters at 376 E Apple Ave, Muskegon. Contact options include multiple phone numbers and an email (customer.services@healthwest.net).
Clinic Type
Mental Health
Address
376 E Apple Ave, Muskegon, Michigan 49442, US
Phone
2317224357
customer.services@healthwest.net
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Insurance & Payment
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Languages Spoken
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Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Seniors.fyi (Crisis Residential Center): 3.2/5 stars (11 reviews)
- Glassdoor: 2.8/5 stars (30 reviews (employee-focused))
Patients praise
- some staff members are described as friendly and helpful
- focus on medication access and goal-oriented care for some patients
- opportunities for professional development (employee perspective)
- decent benefits like holiday time (employee perspective)
Common complaints
- hostile or dismissive staff behavior during crises
- unrealistic caseloads and management pressure (employee perspective)
- perceived lack of structured activity or therapeutic momentum
- concerns about environment cleanliness and facilities
- toxic workplace culture allegations
"The place is disgusting and dirty. The staff’s behavior suggests flipping burgers would be more suitable for their personalities."
— Seniors.fyi review of Crisis Residential Center"They will burn you to a crisp if you are passionate, dedicated, and there to truly make a difference. ... Unrealistic standards and measures and unmanageable caseload sizes."
— Glassdoor employee reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Mental Health Matters - HealthWest — Jun 29, 2026
- Advocacy - HealthWest — Jan 12, 2026
- Health West - Community Partners - Orchard View Schools — Jun 17, 2026
- HealthWest Muskegon County - Main Office - Recovery.com — Aug 26, 2025
Information sourced from the clinic's website as of July 11, 2026.
More mental health clinics in Muskegon
Hackley Community Care (HCC) in Muskegon provides comprehensive mental health services as part of its nonprofit, integrated care model. Services include mental health therapy through school-based programs, clinical mental health care, and access to licensed professionals (e.g., Mental Health Therapist positions listed). HCC emphasizes whole-person care, offering social, economic, and psychological support alongside medical and dental services. They operate multiple locations in Muskegon and Muskegon Heights, with telehealth options and School Programs that include mental health components. Key mental health offerings and context: - Mental Health Therapists and related roles available (e.g., School Programs, Part-Time Therapist positions) - School-based mental health programs as part of integrated care - Comprehensive, multidisciplinary approach within a broader healthcare system (medical, dental, pharmacy, preventive care) - Telehealth options may support mental health services For appointments or more details on insurance and telehealth, contact HCC at their Muskegon offices or visit hackleycommunitycare.org.
Trinity Health Behavioral Health - Muskegon in Muskegon, Michigan offers mental health services, behavioral health services, and outpatient services. Located at 125 E Southern Ave Ste 120, the clinic is part of Trinity Health Michigan, a large health system serving communities across the state.
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