Live
Read more

About

Trinity Health Behavioral Health - Muskegon in Muskegon, Michigan offers mental health services, behavioral health services, and outpatient services. Located at 125 E Southern Ave Ste 120, the clinic is part of Trinity Health Michigan, a large health system serving communities across the state.

Clinic Type

Mental Health

Address

125 E Southern Ave Ste 120, Muskegon, MI 49442

Phone

(231) 672-4950

Email

—

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Mental health services
  • Behavioral health services
  • Outpatient services

Insurance & Payment

—

Languages Spoken

  • English

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: Not explicitly provided as a single average score in highlights, but noted as low in text reviews (24 reviews (on Birdeye))

Patients praise

  • Positive feedback regarding nursing and direct care staff in some instances
  • Satisfactory experiences with group therapy sessions
  • Appreciation for provided meals

Common complaints

  • Concerns regarding upper management and lack of care for patients/staff
  • Difficulty reaching staff by phone or experiencing abrupt disconnections
  • Reports of rude or dismissive interactions with front desk/reception staff
  • Inconsistent or long wait times for appointments and follow-ups
  • Serious allegations including physical/verbal abuse, neglect, and violations of patient rights in inpatient settings
  • Issues with medication administration and communication regarding treatment plans

"Trinity Health should be absolutely disgusted the way they treat patients at Hackley Behavioral Health. The suffering I endured... I suffered physical abuse, psychological manipulation, verbal abuse, physical neglect, and emotional abuse."

— LocalityBiz User Review

"How can I put in ZERO stars? Son's seen 3+ counselors at this place over last 3½ years. NONE have helped with his depression. Son forgot an appointment & they want $25, yet we arrive for an appointment 2 wks later, counselor not there w/o notice."

— LocalityBiz User Review

"GREAT nurses and staff, AWFUL upper management. They don’t truly care for their staff OR patients, only what can benefit them."

— LocalityBiz User Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

Book appointmentCall

More mental health clinics in Muskegon

HealthWest

2.9(41)
Muskegon, MI·Mental Health

HealthWest is a Muskegon, Michigan-based government-owned community mental health clinic offering integrated behavioral health and overall wellness services. Key offerings include mental health treatment, substance use disorder treatment, intellectual/developmental disability inclusion, primary and dental care, youth and family services, school-based services, wellness programs, and medication administration. They emphasize person-centered, integrated care tailored to individuals’ needs and have a long history (over 50 years) serving Muskegon County. The organization operates 9 offices in Muskegon, MI, with headquarters at 376 E Apple Ave, Muskegon. Contact options include multiple phone numbers and an email (customer.services@healthwest.net).

Online booking
Muskegon, MI·Mental Health

Hackley Community Care (HCC) in Muskegon provides comprehensive mental health services as part of its nonprofit, integrated care model. Services include mental health therapy through school-based programs, clinical mental health care, and access to licensed professionals (e.g., Mental Health Therapist positions listed). HCC emphasizes whole-person care, offering social, economic, and psychological support alongside medical and dental services. They operate multiple locations in Muskegon and Muskegon Heights, with telehealth options and School Programs that include mental health components. Key mental health offerings and context: - Mental Health Therapists and related roles available (e.g., School Programs, Part-Time Therapist positions) - School-based mental health programs as part of integrated care - Comprehensive, multidisciplinary approach within a broader healthcare system (medical, dental, pharmacy, preventive care) - Telehealth options may support mental health services For appointments or more details on insurance and telehealth, contact HCC at their Muskegon offices or visit hackleycommunitycare.org.

Online bookingEmergency careSince 1992

See all mental health clinics in Muskegon →

Comparing your options?

See other mental health clinics in Muskegon, or search the full directory by insurance, ratings, and more.

More Mental Health Clinics