Mental health services - CarolinaEast Health System
Behavioral Health • New Bern, NC • Since 1963
About
Summary: CarolinaEast Health System is a nonprofit, New Bern–based health system founded in 1963. It offers a broad range of services, including mental health care (Crossroads Adult Mental Health), inpatient psychiatry at CarolinaEast Medical Center, and various outpatient and rehabilitation services. The flagship hospital, CarolinaEast Medical Center, provides adult psychiatry and dedicated units for mental health, with Crossroads Mental Health recognized for its Clinical Program of the Year (2013). The system emphasizes comprehensive care across multiple facilities (e.g., Diagnostic Center, Primary Care, Rehabilitation Hospital) and serves Craven, Jones, Pamlico, and surrounding eastern North Carolina counties. For mental health services, contact Crossroads Mental Health at CarolinaEast Medical Center for inpatient psychiatry and related programs. Key contact: cehsinfo@carolinaeasthealth.com or +1 252-633-8111.
Clinic Type
Behavioral Health
Address
CarolinaEast Medical Center, Crossroads Adult Mental Health, New Bern, NC
Phone
252.633.8204
cehsinfo@carolinaeasthealth.com
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
24-hour psychiatric care
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com (Crossroads Adult Mental Health): 3.3 out of 5 stars (24 reviews)
- Healthgrades (General hospital): 75% patient experience rating
- US News & World Report: 2 out of 5 stars (specifically for psychiatry category) (36 reviews)
Patients praise
- Professionalism and dignity in interactions with some staff members
- Positive experiences with specific programs, such as partial hospitalization
- Higher than national average patient satisfaction ratings for overall hospital experience
Common complaints
- Difficulties with insurance billing and administration
- Lack of privacy in emergency department settings
- Perceived dismissiveness or lack of attention from nursing staff regarding specific patient requests
- Gaps in patient orientation or communication regarding unit rules and services
"The partial hospitalization program was phenomenal, and that's why I'll give it 3 stars and not 2... I was given the briefest 'tour' of the unit... I also didn't get the feminine products I asked for because a nurse didn't believe me..."
— Rehab.com user review"The staff at Carolina East are great! They treat you with dignity and respect and are very professional."
— Recovery.com user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Leonard Koyiet | CarolinaEast Physicians — Jun 16, 2026
- CarolinaEast Community Clinic — Aug 29, 2025
- Contact us (new) - CarolinaEast Health System — Mar 5, 2026
- CarolinaEast Medical Center Crossroads Partial Hospital Program — Aug 26, 2025
- Expanding Access. Transforming Care. TeleNeurology and TelePsychiatry at CarolinaEast Medical Center - Access TeleCare — Dec 10, 2025
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in New Bern
Eastern Carolina Psychiatric Services (ECPS) is a private outpatient mental health practice serving children, adolescents, and adults. Based in Trent Woods, NC, ECPS has operated for over 25 years and maintains three office locations in the United States. Key details: - Services: Psychiatric services and mental health care for children, adolescents, and adults. - Location: Headquartered in Trent Woods, NC, with three U.S. offices listed (including 2800 Village Way, Trent Woods, NC 28562). - Contact: Phone numbers 252-637-1772 and 252-637-7300. - Organization: Small practice (reported as 1 employee) with private ownership. - Web presence: ecps2800.com; monthly site visits around 2,863 with strong growth. - Industry codes: Healthcare/psychiatric services (SIC 80, 801; NAICS 62, 621). If you’re seeking psychiatric services in New Bern or New Bern-area communities, ECPS appears to be a longstanding, small outpatient option. For precise services, appointment availability, and whether they offer specific treatments or child/adolescent programs, contact them directly.
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