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About

Lonestar 24 HR ER is a 24/7 physician-led emergency room in New Braunfels, TX, focused on fast, convenient emergency care with on-site imaging and lab testing. The facility, founded in 2017 and headquartered at 1751 Medical Way, offers walk-in access any time and operates four offices nationwide. Services emphasize world-class emergency care that is patient-friendly for the New Braunfels community. Contact: (830) 214-8220 or other listed numbers; office location: 1751 Medical Way, New Braunfels, TX 78132.

Clinic Type

Emergency Care (ER)

Address

New Braunfels, TX

Phone

(830) 627-0911

Email

Opening Hours

Open 24/7, 365 days a year

Emergency Care

Yes

Services Offered

  • Emergency services
  • On-site imaging
  • On-site laboratory tests
  • IV therapy
  • X-ray
  • CT
  • EKG
  • Ultrasound
  • Flu/COVID testing
  • Dehydration treatment
  • Pediatric care
  • Adult care
  • Trauma care
  • Emergency room (ER) services
  • Observation services
  • Poison/food poisoning treatment
  • Diagnostics
  • Professional medical consultation

Technology & Equipment

  • On-site CT
  • MRI
  • X-ray
  • Lab equipment
  • Ultrasound
  • EKG
  • Advanced diagnostic imaging

Insurance & Payment

We do not participate in balance billing.

Pay My Bill (Instamed), Walk-ins accepted, EMTALA-compliant exam, Transparent billing, Self-pay, Insurance

Languages Spoken

FAQs

What is the differnce between an ER and Urgent Care in New Braunfels?

An Urgent care in New Braunfels does not have the same capabilities as a Hospital ER. At Lonestar, our ER has advanced technology and medical staff trained to handle critical emergencies. Our staff also has access to advanced diagnostic imaging, CT scans, EKGs and MRIs. We also have in-house labs for rapid care, trauma care equipment, and we are qualified to treat life-threatening conditions such as heart attacks, strokes, and severe injuries. We are also staffed 24/7 with Board Certified Emergency room physicians.

Is Lonestar 24 HR ER open 24/7, including nights and holidays?

Yes, Lonestar 24 HR ER is open 24 hours a day, 7 days a week, including nights, weekends, and holidays. We are a stand alone emergency room similar to what you would find at a hospital ER.

Do you accept insurance for emergency visits?

Like most Emergency Rooms, Lonestar 24 HR ER accepts most major insurance plans, and self-pay patients are provided with a competitive self-pay rate. Coverage will vary on your insurance provider. Our billing team will help explain your benefits, and answer any questions regarding costs. Lastly, our ER prides itself on transparent billing practices and NO balance billing.

What should I bring with me for an emergency visit?

You will need a photo ID, and insurance card at minimum. Your emergency care team will also want a list of current medications, including any recent surgeries or current allergies and patient history. For serious emergencies, our staff will assist in gathering information once you arrive.

Commitments

  • No balance billing (does not participate in balance billing)
  • EMTALA-compliant medical exams
  • Walk-ins welcome with fast emergency care

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 3.7 out of 5 stars (30 reviews)

Patients praise

  • Efficient and fast care
  • Knowledgeable and kind medical staff (doctors/nurses)
  • Clean facility
  • Attentive bedside manner (e.g., follow-up calls)

Common complaints

  • High/outrageous billing costs
  • Unprofessional or rude administrative/front desk staff

"Everyone was super caring and attentive. Dr. Ortiz even called me the next day to check on me."

Birdeye

"I would leave zero if I could. Great service but the bill was outrageous."

Apple Maps

"medical team was so amazing and kind, billing lady at the front was lazy, unprofessional and extremely rude."

Yelp

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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