Lonestar 24 HR ER: New Braunfels ER & Emergency Care Center
Emergency Care (ER) • New Braunfels, TX • Since 2017 • 1 (stand-alone ER in New Braunfels) locations
About
Lonestar 24 HR ER is a 24/7 physician-led emergency room in New Braunfels, TX, focused on fast, convenient emergency care with on-site imaging and lab testing. The facility, founded in 2017 and headquartered at 1751 Medical Way, offers walk-in access any time and operates four offices nationwide. Services emphasize world-class emergency care that is patient-friendly for the New Braunfels community. Contact: (830) 214-8220 or other listed numbers; office location: 1751 Medical Way, New Braunfels, TX 78132.
Clinic Type
Emergency Care (ER)
Address
New Braunfels, TX
Phone
(830) 627-0911
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Opening Hours
Open 24/7, 365 days a year
Emergency Care
Yes
Services Offered
Technology & Equipment
Insurance & Payment
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We do not participate in balance billing.
Pay My Bill (Instamed), Walk-ins accepted, EMTALA-compliant exam, Transparent billing, Self-pay, Insurance
Languages Spoken
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FAQs
What is the differnce between an ER and Urgent Care in New Braunfels?
An Urgent care in New Braunfels does not have the same capabilities as a Hospital ER. At Lonestar, our ER has advanced technology and medical staff trained to handle critical emergencies. Our staff also has access to advanced diagnostic imaging, CT scans, EKGs and MRIs. We also have in-house labs for rapid care, trauma care equipment, and we are qualified to treat life-threatening conditions such as heart attacks, strokes, and severe injuries. We are also staffed 24/7 with Board Certified Emergency room physicians.
Is Lonestar 24 HR ER open 24/7, including nights and holidays?
Yes, Lonestar 24 HR ER is open 24 hours a day, 7 days a week, including nights, weekends, and holidays. We are a stand alone emergency room similar to what you would find at a hospital ER.
Do you accept insurance for emergency visits?
Like most Emergency Rooms, Lonestar 24 HR ER accepts most major insurance plans, and self-pay patients are provided with a competitive self-pay rate. Coverage will vary on your insurance provider. Our billing team will help explain your benefits, and answer any questions regarding costs. Lastly, our ER prides itself on transparent billing practices and NO balance billing.
What should I bring with me for an emergency visit?
You will need a photo ID, and insurance card at minimum. Your emergency care team will also want a list of current medications, including any recent surgeries or current allergies and patient history. For serious emergencies, our staff will assist in gathering information once you arrive.
Commitments
Social Media
Photos







What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 3.7 out of 5 stars (30 reviews)
Patients praise
- Efficient and fast care
- Knowledgeable and kind medical staff (doctors/nurses)
- Clean facility
- Attentive bedside manner (e.g., follow-up calls)
Common complaints
- High/outrageous billing costs
- Unprofessional or rude administrative/front desk staff
"Everyone was super caring and attentive. Dr. Ortiz even called me the next day to check on me."
— Birdeye"I would leave zero if I could. Great service but the bill was outrageous."
— Apple Maps"medical team was so amazing and kind, billing lady at the front was lazy, unprofessional and extremely rude."
— YelpSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Frequently Asked Questions Answered By Our Team — Apr 15, 2026
- Meet Our Team — Apr 1, 2026
- New Braunfels Pediatric ER | Lonestar 24 HR ER — Apr 29, 2026
Information sourced from the clinic's website as of July 11, 2026.
More emergency care (er) clinics in New Braunfels
Summary: - Methodist Healthcare is a San Antonio-based health system operating nine acute care facilities in Greater San Antonio. - It is expanding emergency services, including the recent groundbreaking for a new free-standing Methodist ER in Medina Valley (not New Braunfels) as part of its growth strategy. - The organization is a large employer (about 2,017 staff) with roughly $397.7M annual revenue; founded in 1963 and headquartered in San Antonio, TX. - There’s no specific mention of a Methodist ER in New Braunfels, TX on the page provided. Recommendation: - If you’re seeking a Methodist ER specifically in New Braunfels, TX, this page doesn’t confirm one. Consider checking the Methodist Healthcare site’s locations or contacting their five additional Texas facilities for the closest New Braunfels option.
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