New Braunfels Clinic | Primary Care
Hospital • New Braunfels, TX • 1 (New Braunfels Campus) locations
Clinic Type
Hospital
Address
169 Interstate 35 S, Suite 169, New Braunfels, TX 78130
Phone
(not provided in text)
mes.team@communicaresa.org
Opening Hours
Monday to Friday 8:00 AM - 7:00 PM
Services Offered
Insurance & Payment
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Languages Spoken
—
Current Offers
Now Accepting New Patients
FAQs
What are the hours of operation?
Monday to Friday 8:00 AM - 7:00 PM
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (HealthTexas Primary Care Doctors): 4.5 stars (57 reviews)
- Birdeye (Hillside Primary Care): 4.6 stars (371 reviews)
- Birdeye (CentroMed Family Medicine Clinic): 3.0 stars (26 reviews)
- Healthgrades (Dr. Cecily Kelly, MD/Kelly Family Clinic): 4.2 stars (124 ratings)
Patients praise
- Knowledgeable and caring doctors with good bedside manner
- Efficient check-in and checkout processes
- Helpful and accommodating staff in some locations
- Easy to talk to and responsive to patient concerns
- Seamless appointment scheduling experience for some patients
Common complaints
- Rude or unprofessional front desk staff
- Long wait times for appointments
- Issues with billing and insurance coding accuracy
- Communication problems and cancellation of appointments on short notice
- Perceived lack of compassion or poor bedside manner in specific doctors
"Every interaction has been polite and friendly and Dr. Villanueva is wonderful. He truly listened to my concerns... Prescriptions are submitted quickly and their communications are prompt."
— Birdeye - HealthTexas Primary Care Doctors (New Braunfels Clinic)"In almost 70 years of life, I have NEVER witnessed Or experienced a physician with a worst bedside manner than Dr Nail. She was very rude, and did nothing but complain."
— Birdeye - Hillside Primary Care"The front desk staff are rude and unprofessional. They act as if they do not like working there and treat patients disrespectfully."
— Birdeye - CentroMed Family Medicine ClinicSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- MDVIP opens new primary care practice in New Braunfels | New Braunfels | Community Impact — Jan 6, 2026
- Local doctor to open independent practice in New Braunfels | Community Impact — Feb 26, 2026
- Primary care and weight loss clinic to open New Braunfels location | Community Impact — Apr 17, 2026
- New Braunfels Welcomes MDVIP-Affiliated Practice Led by Dr. Jason Nelson — Nov 20, 2025
- Dustin Zimmerman — Nov 18, 2025
Information sourced from the clinic's website as of July 11, 2026.
More hospital clinics in New Braunfels
CHRISTUS Santa Rosa – New Braunfels is a CHRISTUS Health-affiliated hospital location in New Braunfels, Texas. It forms part of the CHRISTUS Santa Rosa network headquartered in San Antonio and offers comprehensive medical services. The organization highlights include patient safety and rights, a range of departments (cancer care, heart & vascular, orthopedics, sports medicine, women’s health), and access to broader healthcare providers within the CHRISTUS system. The New Braunfels site is one of three U.S. locations, with the main office in San Antonio and additional operations in San Antonio and New Braunfels. Notable leadership update: Genifer Rucker appointed president of CHRISTUS Santa Rosa–New Braunfels (announced June 2022). Contact: main phone line 210-705-6300 (general CHRISTUS Santa Rosa line).
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