Community Mental Health Affiliates
Behavioral Health • New Britain, CT • Since 1975 • Locations throughout northwest and central Connecticut locations
About
Community Mental Health Affiliates, Inc. (CMHA) is a private, non-profit behavioral health provider headquartered in New Britain, CT. Founded in 1975, CMHA offers residential programs, community-based care, wellness services, social clubs, and staff training across central and northwest Connecticut, with additional presence in Canada and Australia. It serves over 7,500 adults and children annually and is noted as Connecticut’s first fully Joint Commission-accredited Behavioral Health Home. CMHA operates six offices in the United States, including its headquarters at 233 Main Street, New Britain, CT 06051, and other locations in New Britain and Waterbury.
Clinic Type
Behavioral Health
Address
Headquartered in New Britain, CT; locations throughout northwest and central Connecticut
Phone
(860) 224-8192
referrals@cmhacc.org
Opening Hours
Mon-Sun by appointment; specific walk-in hours shown: Mondays and Wednesdays – 9am to 1pm; Tuesdays and Thursdays – 11am to 3pm; Fridays – 8:30am to 12:30pm
Website
Emergency Care
Crisis line
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What is CMHA?
Community Mental Health Affiliates, Inc., CMHA, is a leading provider of an integrated health and behavioral health care system for children, families, and adults.
How long has CMHA been serving the community?
Over 50 years.
What are the hours for Walk-in Open Access Center?
Mondays and Wednesdays – 9am to 1pm; Tuesdays and Thursdays – 11am to 3pm; Fridays – 8:30am to 12:30pm.
Where is CMHA located?
233 Main Street New Britain, CT 06051.
How can I reach the Crisis Line?
Call (860) 224-3331.
What is the Medical Records Direct Line?
(860) 348-2310.
What is the Media Inquiries contact?
(860) 826-1358 x1692.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com: 2.8/5 (5 reviews)
- Birdeye: 2.3/5 (7 reviews)
- Rehab.com (Intensive Assertive Community Treatment Team): 3/5 (21 reviews)
Patients praise
- Some patients report positive experiences with specific therapists and case workers
- Facility holds accreditations including Joint Commission behavioral health home status
Common complaints
- Administrative issues including difficulty reaching staff by phone
- Concerns regarding staff qualifications and perceived misdiagnoses
- Reports of being discharged abruptly or feeling dismissed during mental health crises
- Dissatisfaction with the adequacy of staffing levels
"CMHA is a horrible place. They don't care about their clients at all. I wish I never went there!!! CMHA seems to want to destroy their patients mentally. Do not look for treatment here!!!"
— Rehab.com/LocalityBiz Reviewer"CMHA is a great place to go to for therapy and to get a case worker. My therapist and case worker have both helped me out tremendously and I'm forever grateful."
— LocalityBiz Reviewer (Bryan Kelliher)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Cavallo ’08 MSW Appointed CEO of Community Mental Health Affiliates - UConn Today — Aug 14, 2025
- CMHA hoping to make its inaugural pickleball tournament an annual event | News | bristolpress.com — Apr 14, 2026
- Elevating Care for Mental Health - Shepley Bulfinch — Jan 27, 2026
- Lauren Katz — Jun 25, 2026
- "Paint Your Healing" Wellness Class Planned - New Britain Progressive Newspaper — Apr 7, 2026
Information sourced from the clinic's website as of July 11, 2026.
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