211 Connecticut
Federally Qualified Health Center (FQHC) • New Britain, CT
Clinic Type
Federally Qualified Health Center (FQHC)
Address
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Phone
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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What Patients Say
Overall sentiment across review platforms: mixed
- 211 Connecticut/United Way of Connecticut internal data: 94% satisfaction rate among surveyed callers
Patients praise
- Highly regarded as a vital, confidential resource for essential human services like food, shelter, and healthcare
- High caller satisfaction rates (94%) reported by those who successfully access the service
- Recognized as a national leader in crisis intervention and 988 call handling
- Active 24/7 service that helps navigate complex state and local resources
Common complaints
- Long wait times for callers due to high volume and funding constraints
- Frustration among some callers regarding the inability to find immediate housing or financial assistance
- Service system under significant strain due to a 300% increase in calls since 2019
"If it weren’t for 211 I could have ended up in the hospital or dead."
— User testimonial/United Way of CT website"We are fielding more calls than ever. The calls are longer because we're trying to creatively problem solve with people when there isn't the resource that they most need. So our system is under a lot of stress right now."
— Lisa Tepper Bates, CEO of United Way of ConnecticutSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- CT increases 211 emergency hotline funding to address increase in demand | Connecticut Public — Jan 12, 2026
- Backpack Event - 8/20/2025 - United Way of Connecticut - 211 and eLibrary — Aug 12, 2025
- 211 hotline marks 50 years serving CT residents | Connecticut Public — Feb 13, 2026
- CT Adds Over $9 Million In Funding To 211, Homelessness Prevention Programs | CT News Junkie — Jan 12, 2026
- $2.6M in state funding to increase staffing at United Way of Connecticut 211 — Jan 12, 2026
Information sourced from the clinic's website as of July 11, 2026.
More federally qualified health center (fqhc) clinics in New Britain
- Community Health Center, Inc. (CHC) is a nonprofit health care provider based in Middletown, CT, founded in 1972, offering medical, dental, behavioral health, and specialty services. It serves over 145,000 active patients and operates with a focus on the Patient-Centered Medical Home (PCMH) model. - The organization emphasizes outreach and access, using innovative service delivery models and technology, and runs related practice transformation programs through the Weitzman Institute, including training consortia and institutes for medical assistants and nurse practitioners. - CHC is one of Connecticut’s leading primary care providers, with a national footprint through affiliated initiatives but its core operations are in Connecticut, including locations like Meriden and New Britain (Connecticut). It is a multinational-sounding breakdown in the data, but the primary, active entity is CHC, Inc. in the U.S. - Key details: - Industry: Hospitals and Health Care; Type: Nonprofit; Headquarters: Middletown, CT; Founded: 1972; Website: chc1.com - Scope: 145k+ active patients; 727 staff; revenue around $6.8M (note: reported in highlights; may reflect specific metrics or misalignment with typical nonprofit financials) - Contact: Phone numbers listed (860-347-6971, etc.) User-specific note: - If you are looking for information specifically about Community Health Center of New Britain in New Britain, CT, this page focuses on CHC, Inc. in Connecticut generally and mentions New Britain as a locality in recruitment postings, but does not provide a dedicated profile for a New Britain location.
See all federally qualified health center (fqhc) clinics in New Britain →
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