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About

- Community Health Center, Inc. (CHC) is a nonprofit health care provider based in Middletown, CT, founded in 1972, offering medical, dental, behavioral health, and specialty services. It serves over 145,000 active patients and operates with a focus on the Patient-Centered Medical Home (PCMH) model. - The organization emphasizes outreach and access, using innovative service delivery models and technology, and runs related practice transformation programs through the Weitzman Institute, including training consortia and institutes for medical assistants and nurse practitioners. - CHC is one of Connecticut’s leading primary care providers, with a national footprint through affiliated initiatives but its core operations are in Connecticut, including locations like Meriden and New Britain (Connecticut). It is a multinational-sounding breakdown in the data, but the primary, active entity is CHC, Inc. in the U.S. - Key details: - Industry: Hospitals and Health Care; Type: Nonprofit; Headquarters: Middletown, CT; Founded: 1972; Website: chc1.com - Scope: 145k+ active patients; 727 staff; revenue around $6.8M (note: reported in highlights; may reflect specific metrics or misalignment with typical nonprofit financials) - Contact: Phone numbers listed (860-347-6971, etc.) User-specific note: - If you are looking for information specifically about Community Health Center of New Britain in New Britain, CT, this page focuses on CHC, Inc. in Connecticut generally and mentions New Britain as a locality in recruitment postings, but does not provide a dedicated profile for a New Britain location.

Clinic Type

Federally Qualified Health Center (FQHC)

Address

New Britain, CT (multiple locations: 110 Mill St, New Britain; 44 Goodwin St, New Britain; 175 West Street, New Britain; additional locations listed in text)

Phone

860-224-3642

Email

WhereverYouAre@chc1.com

Opening Hours

Mon-Fri 8:00 AM - 7:00 PM; Sat 8:00 AM - 4:00 PM; Quest Hours: Mon-Fri 8:00 AM - 5:00 PM, Sat 8:00 AM - 12:00 PM

Telehealth

https://www.chc1.com/telehealth

Services Offered

  • comprehensive primary medical care for adults and children
  • sick and same day care
  • well child care and immunizations
  • physical exams
  • gynecological care, including family planning
  • comprehensive dental services
  • certified diabetes education
  • nutrition counseling
  • behavioral health services for adults and children
  • assistance with application for public insurance and other support programs
  • breast and cervical cancer early detection programs
  • chiropractic care
  • podiatry
  • same day care
  • acupuncture

Insurance & Payment

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Languages Spoken

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FAQs

What services are offered?

Comprehensive primary medical care for adults and children; Sick and same day care; Well Child care and immunizations; Physical exams; Gynecological care, including family planning; Comprehensive Dental services; Certified diabetes education; Nutrition Counseling; Behavioral health services for adults and children; Assistance with application for public insurance and other support programs; Breast and cervical cancer early detection programs; Chiropractic care; Podiatry; Same day care; Acupuncture.

Are there parking options?

There are two lots available for parking: one on Beaver Street (front entrance) and the other on Washington Street (dental entrance and Family Wellness Center).

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Wheree: 8.8/10 (Excellent)
  • National Health Ratings: 6.0/10

Patients praise

  • compassionate and thorough care from providers
  • pediatrics department is well-regarded
  • prompt and efficient service reported by some patients
  • courteous and knowledgeable support staff

Common complaints

  • reports of rude staff behavior
  • perceived lack of responsiveness to patient questions
  • frequent staff turnover impacting continuity of care
  • employee reports of burnout and micromanagement within the organization

"We've been loving the pediatrics department at this health center. Dr. Farb is fantastic with kids, is always on time, seems to love his job, and always has a..."

— Yelp

"This is honestly one of the worst places I have ever been. The employees are rude, they don't answer your questions and just walk away when all is said and done..."

— MapQuest

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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