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About

The Hospital of Central Connecticut (THOCC) is a nonprofit, 414-bed acute-care teaching hospital system based in New Britain, CT, with a Southington campus and multiple offices. Formed in 2006 from the merger of New Britain General and Bradley Memorial hospitals, THOCC is part of Hartford HealthCare and operates as a comprehensive regional health system offering extensive services, including physical therapy and rehabilitation. Its physical therapy/rehabilitation network is integrated across its campuses and affiliated facilities, supported by a broad spectrum of hospital services (cancer, heart and vascular, neuroscience, orthopedics, urology) and a regional home care and senior services footprint. Contact: 860-224-5011 or 860-276-5000. For PT-specific programs, THOCC’s physical therapy and rehabilitation network is part of its broader rehabilitation offerings within the Hartford HealthCare system. Locations include New Britain (HQ and multiple offices) and Southington.

Clinic Type

Physical Therapy

Address

100 Grand Street, New Britain, Connecticut 06050, US

Phone

860.406.6865

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Physical Therapy
  • Rehabilitation
  • Sports Medicine
  • Occupational Therapy
  • Speech Therapy
  • Injury Prevention
  • Wellness

Insurance & Payment

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Languages Spoken

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Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • CMS HCAHPS (via Momentary Labs): 2 out of 5 stars (based on 986 surveys) (986 patient surveys)
  • HealthLocator (CMS data): 2.5 out of 5 stars (Based on 15 HCAHPS measures)
  • Yelp (Hartford HealthCare Rehabilitation Network): 3.3 out of 5 stars (20 reviews)

Patients praise

  • Cleanliness noted as a relative strength by some metrics
  • Majority of patients (61%) would recommend the hospital

Common complaints

  • Below-average scores for nurse and doctor communication
  • Concerns regarding hospital quietness and cleanliness environment
  • Difficulty in receiving help when needed
  • Reports of rude staff or receptionists
  • Concerns regarding high costs for physical therapy and outpatient services

"Charged ~$1,200 for three 30 sessions with in network insurance. Insurance knocked it down to the $700 range. Insane pricing."

— Yelp review for Hartford HealthCare Rehabilitation Network

"patient check in receptionist was very rude. One even said under ..."

— Yelp review for New Britain General Campus

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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