Concentra
Urgent Care • New Britain, CT
About
Concentra in New Britain, Connecticut, located at 972 W Main Street, is an urgent care center offering occupational health services, physical therapy, drug screening, biometric testing, and physician services. The center also provides specialty care through its Concentra Advanced Specialists network, including hand surgery, orthopedics, physiatry, travel health, and immigration exams. The center is currently closed but telemedicine is available in the area.
Clinic Type
Urgent Care
Address
972 W Main Street, New Britain, CT 06053
Phone
860.827.0745
privacyoffice@concentra.com
Opening Hours
8 a.m. - 5 p.m.
Telehealth
Available in the area via Concentra Telemed
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Is this a walk-in clinic?
Yes, described as a walk-in clinic; however, the center is closed and telemedicine is available in the area.
What should I bring to my visit?
Photo ID, proof of insurance, medical history information, and a list of current prescriptions.
Social Media
Photos




What Patients Say
Overall sentiment across review platforms: mixed
- AFC Urgent Care Official Website: 5.0 stars (from 3,165 reviews) (3,165 reviews)
- Birdeye (Concentra Urgent Care): 4.0 stars (1,193 reviews)
Patients praise
- Helpful, kind, and professional medical staff (doctors, nurses, PAs)
- Clean and modern facility environment
- Efficient care once seen for some patients
- Thorough explanations of diagnoses and care steps
Common complaints
- Long wait times, sometimes exceeding several hours
- Perceived lack of organization or poor communication regarding intake/closures
- Occasional reports of unprofessional or rude staff interactions
"The male doctor that came in to hear my concerns. Did a thorough check up. And really made sure i felt comfortable leaving there with some answers."
— AFC Urgent Care review"Unless you don't mind 3 to 5 hour waits, rude staff, and payment up front to wait that long."
— Concentra Urgent Care reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Yale NH Health opening primary care office downtown | News | newbritainherald.com — Dec 12, 2025
- New UrgentVet New Britain Location Expands Pet Care Access – Clinic Provides Fear Free Handling to Reduce Pet Stress | UrgentVet — Oct 23, 2025
- Hartford HealthCare opens 2nd urgent care site in Norwalk, its 50th overall — Feb 27, 2026
- 1 Grove St - New Britain, CT | Quest — May 20, 2026
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in New Britain
Priority Urgent Care is a walk-in medical clinic based in Ellington, CT (with locations in Ellington and Unionville). They offer hospital-quality immediate care without an appointment, including STD testing, pediatric care, X-rays, DOT physicals, blood work, drug testing, and general exams. They accept most insurance and also provide a self-pay option. No referral needed to be seen. They emphasize patient-centered service and aim to handle multiple needs under one roof to speed recovery. Contact: (860) 436-3757 is not listed on the page, but the clinic’s main contact number is +1 860-540-0678. If you’re specifically seeking a walk-in near New Britain, CT, Priority Urgent Care has three CT locations in Connecticut, with the closest to New Britain likely in Ellington or Unionville, and you can call to confirm current hours and availability.
Walk-In Clinic & Urgent Care in New Britain, CT provides urgent care for injuries and illnesses, family care, and occupational health services. Located at 135 East Main Street, the clinic offers on-site labs, X-rays, vaccinations, STD testing, annual physicals, sports camp physicals, and COVID-19 testing. Walk-ins are welcome during hours Monday–Friday 8 AM–8 PM and Saturday–Sunday 8 AM–5 PM.
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