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About

Concentra in New Britain, Connecticut, located at 972 W Main Street, is an urgent care center offering occupational health services, physical therapy, drug screening, biometric testing, and physician services. The center also provides specialty care through its Concentra Advanced Specialists network, including hand surgery, orthopedics, physiatry, travel health, and immigration exams. The center is currently closed but telemedicine is available in the area.

Clinic Type

Urgent Care

Address

972 W Main Street, New Britain, CT 06053

Phone

860.827.0745

Email

privacyoffice@concentra.com

Opening Hours

8 a.m. - 5 p.m.

Telehealth

Available in the area via Concentra Telemed

Services Offered

  • Urgent care
  • Occupational health
  • Physical therapy
  • Biometric testing
  • Drug screening
  • Physician services
  • Travel health
  • Immigration exams
  • CAS: Concentra Advanced Specialists
  • Hand surgery
  • Orthopedics
  • Physiatry

Insurance & Payment

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Languages Spoken

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FAQs

Is this a walk-in clinic?

Yes, described as a walk-in clinic; however, the center is closed and telemedicine is available in the area.

What should I bring to my visit?

Photo ID, proof of insurance, medical history information, and a list of current prescriptions.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • AFC Urgent Care Official Website: 5.0 stars (from 3,165 reviews) (3,165 reviews)
  • Birdeye (Concentra Urgent Care): 4.0 stars (1,193 reviews)

Patients praise

  • Helpful, kind, and professional medical staff (doctors, nurses, PAs)
  • Clean and modern facility environment
  • Efficient care once seen for some patients
  • Thorough explanations of diagnoses and care steps

Common complaints

  • Long wait times, sometimes exceeding several hours
  • Perceived lack of organization or poor communication regarding intake/closures
  • Occasional reports of unprofessional or rude staff interactions

"The male doctor that came in to hear my concerns. Did a thorough check up. And really made sure i felt comfortable leaving there with some answers."

— AFC Urgent Care review

"Unless you don't mind 3 to 5 hour waits, rude staff, and payment up front to wait that long."

— Concentra Urgent Care review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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