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About

Walk-In Clinic & Urgent Care in New Britain, CT provides urgent care for injuries and illnesses, family care, and occupational health services. Located at 135 East Main Street, the clinic offers on-site labs, X-rays, vaccinations, STD testing, annual physicals, sports camp physicals, and COVID-19 testing. Walk-ins are welcome during hours Monday–Friday 8 AM–8 PM and Saturday–Sunday 8 AM–5 PM.

Clinic Type

Urgent Care

Address

135 East Main Street, New Britain, CT 06051

Phone

(860) 357-6899

Email

complianceofficer@americanfamilycare.com

Opening Hours

Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM

Services Offered

  • Walk-In Clinic
  • Urgent Care
  • Urgent care for injuries and illnesses
  • On-site labs
  • X-ray (if available)
  • Vaccinations & Immunizations
  • Annual Physical Exams
  • STD testing (confidential)
  • ER alternative
  • Family care
  • Sports camp physicals
  • COVID-19 testing and related services
  • Occupational health services
  • Mobile return-to-work COVID-19 testing

Technology & Equipment

  • on-site labs
  • immunizations
  • std testing

Insurance & Payment

—

Languages Spoken

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FAQs

What are the clinic hours?

Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM

Do walk-ins welcome?

Walk-ins Welcome

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (for Concentra Urgent Care): 4 out of 5 stars (1,193 reviews)

Patients praise

  • Professional and respectful staff interactions
  • Efficient service and short wait times for some patients
  • Thorough medical examinations and attentive care
  • Ease of booking appointments online

Common complaints

  • Long wait times (specifically noted for occupational health/drug testing services)
  • Inconsistent quality of care depending on staff shifts
  • Issues with billing or prescriptions
  • Rude staff experiences in some instances

"Very respectful and treat you with urgency and care you feel you deserve."

— LocalityBiz review for AFC Urgent Care New Britain

"Absolutely the worst urgent care out there. Unless you don't mind 3 to 5 hour waits, rude staff, and payment up front to wait that long."

— Birdeye review for Concentra Urgent Care

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Concentra in New Britain, Connecticut, located at 972 W Main Street, is an urgent care center offering occupational health services, physical therapy, drug screening, biometric testing, and physician services. The center also provides specialty care through its Concentra Advanced Specialists network, including hand surgery, orthopedics, physiatry, travel health, and immigration exams. The center is currently closed but telemedicine is available in the area.

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