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Clinic Type

Behavioral Health

Address

New Castle, PA 16105

Phone

(878) 205-8534

Email

—

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Online booking & immediate telehealth availability

Services Offered

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Insurance & Payment

  • UnitedHealthcare UHC | UBH
  • University of Pittsburgh Medical Center (UPMC) Health Plan
  • Horizon Blue Cross and Blue Shield
  • Children's Health Insurance Program (CHIP)
  • United Medical Resources (UMR)
  • BHS | Behavioral Health Systems
  • Government Employees Health Association (GEHA)

Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades, Healthline, OurHealthNetwork, WebMD Care: Individual psychiatrist ratings are generally high (e.g., 4.4/5, 5.0/5) on aggregator sites, though review counts are often very low (2-10 reviews). (Limited; most individual provider profiles have fewer than 10 reviews.)

Patients praise

  • Compassionate and attentive care from certain individual providers
  • Effective medication management for long-term patients
  • Professional and helpful office staff at specific highly-rated practices
  • Strong appreciation for providers who take the time to listen

Common complaints

  • Difficulty scheduling appointments and long wait times for callbacks
  • Inconsistent quality of care between providers at the same facility
  • Concerns regarding staff professionalism and responsiveness at the front desk
  • Allegations of dismissive or unhelpful clinical behavior in some instances
  • Issues with prescription refills and continuity of care

"Dr lucot has literally been a lifesaver to me... She is a beautiful, compassionate soul who genuinely cares about her patients."

— Healthgrades review for Dr. Suzanne Lucot

"The staff are so helpful to me and Lisa Richardson is just so kind and treats me with respect. I feel so much better and have this business to thank."

— Richardson Psychiatric Associates testimonial page

"DO NOT GO HERE! The psychiatrist Peg refuses to listen to your concerns or feelings... I'm not a lab rat."

— LocalityBiz review for Human Services Center

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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