Family Care Associates
Family Medicine • New Castle, DE
About
Summary: Family Care Associates (New Castle) is part of Trinity Health Mid-Atlantic, a nonprofit health system serving the Greater Philadelphia area. Trinity Health Mid-Atlantic includes hospitals such as St. Mary Medical Center, Saint Francis Hospital, Mercy Fitzgerald Hospital, and Nazareth Hospital, and operates as a regional health system with offices across Pennsylvania and Delaware. The organization provides unified healthcare services under Trinity Health Mid-Atlantic and Holy Cross Health, with a presence in Newtown Square (HQ), Philadelphia, Langhorne, Wilmington, and Darby. Contact: social@trinityhealthma.org; main phone lines: 1-215-710-5574 or +1 610 355 2000.
Clinic Type
Family Medicine
Address
191 Christiana Road, Suite #3, New Castle, DE 19720
Phone
302-322-1794
THMAREGIONALPAYMENTESTIMATORTEAM@stmaryhealthcare.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- LocalityBiz, A-Better-Place: Low, with several 1-star reviews from third-party sites (Multiple anecdotal reviews documented on third-party sites)
Patients praise
- some patients express satisfaction and appreciation for the physicians and medical care provided
- long-term patients report positive experiences with specific doctors
Common complaints
- poor front desk and administrative customer service (rude, arrogant, unprofessional, dismissive)
- difficult to reach by phone, including issues with voicemail callbacks
- long wait times and appointment scheduling issues, including canceled appointments without notification
- dissatisfaction with billing processes and administrative organization
"The Drs. are so passionate and very caring but.....Worst customer service/front desk ever. They REALLY need to send the administration staff for more training."
— A-Better-Place"I can't tell anyone enough of the disregard they have for their patients. Front desk won't answer a phone, put you on hold when they do and purposely hang up when they don't want to be bothered."
— LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Primary Care Physician - Newark, DE | Trinity Health Mid-Atlantic — Mar 26, 2026
- Provider Directory
- Registered Nurse - Emergency Room - Full Time Nights job in ... — Jul 7, 2026
- Trinity Health Mid-Atlantic expands primary care access with Springfield location | Trinity Health Mid-Atlantic — May 6, 2026
- ACTIVE PROVIDERS
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in New Castle
Fast Pace Health operates urgent care walk-in clinics across multiple U.S. states, including Tennessee, Kentucky, and surrounding areas. Their urgent care centers offer: - Open seven days a week with extended hours and no appointment needed - On-site labs and X-ray capabilities - Wide range of treatments for illnesses and injuries, plus wellness, diagnostic, and screening services - Most insurance plans accepted (including Medicaid/Medicare) and affordable self-pay options For New Castle, IN specifically: Fast Pace Health lists clinics primarily in Tennessee and nearby states; there is no explicit New Castle, IN location listed in their site highlights. If you’re seeking urgent care in New Castle, IN, consider nearby Fast Pace Health clinics in Indiana or neighboring states, or check the official site for the most current location details and hours. If you’d like, I can search for the exact New Castle, IN urgent care options or provide a comparable local urgent care alternative.
Jameson Memorial Hospital (UPMC Jameson) is a full-service community hospital in New Castle, PA. It offers surgical services, emergency medicine, and other medical care. Key details: - Location: 1211 Wilmington Ave, New Castle, PA 16105, United States - Type: Private, active medical practice/hospital - Founded: 1929; Headquarters: New Castle, PA - Services: Surgical services, emergency department, and other medical services - Size: Approximately 54 employees - Contact: 724-994-4747, 412-647-8762, 800-533-8762, 724-658-9001 - Website: upmc.com/locations/hospitals/jameson If you’re seeking primary care specifically in New Castle, this facility functions as a general/community hospital and may coordinate primary care through its network; for PCP-specific clinics or locations, consider checking UPMC Jameson’s site or contacting the hospital to ask about on-site primary care physicians or affiliated primary care practices.
Family Practice Associates in New Castle, PA offers primary care and family medicine services at 188 Enclave Drive. The practice provides family medicine, internal medicine, laboratory testing, women's health services, and limited walk-in services, with office hours Monday through Friday and lab services available weekday mornings.
New Castle Family and Internal Medicine – Northfield Park in New Castle, Indiana offers family medicine, internal medicine, pediatrics, and numerous other services including orthopedics, laboratory services, imaging, pharmacy, pulmonary care, sleep care, therapy, urology, wound care, obstetrics/gynecology, podiatry, pain management, infectious disease, allergy/asthma care, emergency services, general surgery, cardiology, hospice, and home health. The clinic is located at 152 Wittenbraker Avenue and operates Monday through Friday from 7:30 a.m. to 5:00 p.m.
Summary: The Primary Health Network lists a location in New Castle, PA as part of its nationwide network of 37 U.S. offices. The New Castle address is 2807 Wilmington Road, New Castle, PA 16105. If you’re seeking primary care services in New Castle, this facility is part of the 37-office network across the United States.
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
See other family medicine clinics in New Castle, or search the full directory by insurance, ratings, and more.