Smilow Cancer Hospital - Yale New Haven Health
Oncology • New Haven, CT • Since 2009
About
Smilow Cancer Hospital is a nonprofit cancer care provider affiliated with Yale New Haven Health. Based in New Haven, CT, it offers comprehensive, patient-centered cancer treatment plans delivered by a large team of specialists. Founded in 2009, the hospital focuses on advancing prevention, diagnosis, and treatment through personalized care and the latest scientific advances. Key details: headquarters in New Haven, CT; part of Yale New Haven Health; contact: (855) 476-4569; LinkedIn presence; about 150 employees with ongoing growth.
Clinic Type
Oncology
Address
Smilow Cancer Hospital locations (New Haven and regional sites)
Phone
203-200-3636
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Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
Awards & Accreditations
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Facebook: 90% recommend (1,167 reviews)
Patients praise
- Many patients commend the nursing staff for being exemplary, caring, and professional
- Recognition of high-quality, expert medical care from specific oncology and surgical specialists
- Positive remarks on the cleanliness and modern facilities of the hospital building
Common complaints
- Reports of poor or dismissive communication from some doctors
- Difficulties in obtaining timely responses from office staff or nurses to patient requests
- Complaints regarding administrative inefficiencies, such as complex procedures for record transfers or scheduling issues
- Occasional reports of feeling understaffed, specifically on weekends
"First, I want to say that the nursing staff is exemplary. if it were just them, I would be giving a five star endorsement. That said, the absolute worst doctors you could ever imagine."
— Yelp review via MapQuest"Every time I have gone to smillow to stay, everyone treated my husband and I very well. They make me feel very comfortable when I'm there. My doctor really knows her stuff and she provides me with excellent care."
— Health facility reviews site"Oncology office nurses do not respond patient’s requests at all. Made phone calls many times but no response at all."
— LocalityBiz reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Smilow Cancer Hospital High-Risk Breast Cancer Care | Yale School of Medicine — Mar 18, 2026
- Smilow Cancer Hospital Cardio-Oncology Program | Yale School of Medicine — Jul 28, 2025
- Dr. Ian Krop Named Section Chief of Medical Oncology and Hematology and Deputy Director for Clinical Affairs for Yale Cancer Center and Smilow Cancer Hospital | Yale School of Medicine — Jun 15, 2026
- Medical Oncology and Hematology | Internal Medicine — Jul 16, 2025
- Yale Surgical Oncology Team Achieves Major Milestones in Robotic Surgery, Performs First Robotic HAI Pump Placement in Connecticut | Yale School of Medicine — Mar 27, 2026
Information sourced from the clinic's website as of July 11, 2026.
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