Infectious Disease Care | University Medical Center New Orleans
Infectious Disease (HIV/Hepatitis C Care) • New Orleans, LA
Clinic Type
Infectious Disease (HIV/Hepatitis C Care)
Address
Clinic Building (ACB Building), 2001 Tulane Ave, New Orleans, LA 70112
Phone
504.702.3000
umcburncenter@lcmchealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Emergency Care information available; Emergency Preparedness section included
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What services are available for people living with HIV at the HIV Outpatient Program (HOP)?
HOP provides comprehensive HIV care including social services, behavioral health, dental care, health education, nutrition education, lab services, dental services, and medication assistance; may also include women’s health services, pain management, diabetes management, lung and breathing management, and oncology services; PrEP and HIV testing services are available.
How can I make an appointment or refer a patient/client?
Call the Patient Access Team at 504.702.4344.
Where is the HIV Outpatient Program located?
University Medical Center New Orleans, Clinic Building (ACB Building) 2001 Tulane Ave. New Orleans, LA 70112.
Are there services for patients whose primary medical care is with HOP?
Yes, many services are available to people who receive their primary medical care with HOP, including social services, behavioral health, dental care, health education, nutrition education, lab services, and medication assistance.
Is HIV testing available at HOP?
Yes, HIV testing services are available at HOP.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (facility): Patient experience: 75% patients gave rating of 9 or 10; 74% would definitely recommend
- US News (Dr. Markalain Dery): Patient rating: 3/5 (15 reviews (0 within last 12 months))
- Healthgrades (Dr. Paula Seal): 5.0 star rating (1 review)
- Vivian Health (UMC facility; employment/other reviews): 4.0 rating (56 reviews) (56 reviews)
- Yelp (UMC facility): No numeric rating captured in snippet
Patients praise
- Some patients reported being given helpful information about recovery and good doctor listening/explanations (hospital patient experience measures).
- High willingness to recommend in hospital-level patient experience metrics.
- Individual infectious-disease physician listing shows a 5.0 rating for at least one reviewer.
Common complaints
- Complaints about hospital cleanliness/maintenance and dirty exam rooms (Yelp).
- Reports of long waits, strained staff interactions, and difficulties with IV placement in emergency/urgent care experiences (localitybiz).
- General theme of patients treating/experiences described as poor or problematic (Reddit thread and multiple narrative reviews).
"“Once you get to the exam rooms, you really see it is not well maintained. In fact, it was filthy. The floors were so dirty...”"
— Yelp — University Medical Center New Orleans (snippet)"“Horrible experience!!! Had us waiting for hours... I was stuck over 5 times form them trying to start an IV...”"
— localitybiz.com review snippet (UMC New Orleans)"“75% Patients who gave a rating of 9 or 10” and “74% Would definitely recommend” (hospital patient experience metrics)."
— Healthgrades — University Medical Center New Orleans (patient experience section)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Rebecca A. Lillis, MD - Infectious Disease Specialist in New Orleans, LA — May 14, 2026
- Victoria A. Sawyer — Jun 17, 2026
- UNIVERSITY MEDICAL CENTER NEW ORLEANS CELEBRATES 10 YEARS OF IMPACT, INNOVATION AND COMMUNITY CARE — Aug 15, 2025
- Dr. Katrina White, Internist | New Orleans, LA | WebMD — Sep 25, 2025
- Dr. Sarah M. Bautista, MD - Internal Medicine Physician in New Orleans, LA — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
More infectious disease (hiv/hepatitis c care) clinics in New Orleans
CrescentCare in New Orleans offers comprehensive hepatitis C–related services as part of its broader HIV/AIDS and community health programs. If you’re seeking Hepatitis C care, CrescentCare’s services likely include access to primary care, case management, and support that can connect you with testing, counseling, treatment coordination, and follow-up within their community-based health system. Key takeaways: - Nonprofit Federally Qualified Health Center serving Greater New Orleans and Southeastern Louisiana. - Services include primary medical care, behavioral health, pediatrics, gender-affirming care, case management, health education, and social supports (food and housing assistance, advocacy, legal services). - Located in New Orleans with multiple offices. Next steps to confirm Hepatitis C specifics: - Contact CrescentCare directly or visit their New Orleans locations (HQ at 1631 Elysian Fields Ave or 3308 Tulane Ave) to inquire about Hepatitis C testing, treatment initiation, and care coordination. - Ask about linkage to care, affordable treatment options, and any available patient navigation or social services to support hepatitis C management.
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