Optum Primary Care - New Paltz, NY
Family Medicine • New Paltz, NY
Clinic Type
Family Medicine
Address
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Phone
1-877-292-4040
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Yelp: 91 reviews (general sentiment negative) (91)
- Birdeye (Optum Podiatry): 4.7 stars (3)
Patients praise
- Patients generally report that the doctors themselves are good or wonderful
- Some staff members are noted as professional and polite
Common complaints
- Difficulties with centralized call center and long hold times
- Issues with referral processing and administrative incompetence
- Difficulty scheduling appointments or seeing preferred doctors
- Cancellations without explanation
- Poor communication between staff and patients
"Worst phone service. Doctors are great. Company terrible."
— LocalityBiz review"Good doctors, DREADFUL SYSTEM. Staff that treat medical emergencies like an inconvenience. No escalation. Truly appalling service in moments when you need help."
— MapQuest review"Appointments get repeatedly canceled without explanation, and it’s impossible to get in touch with someone on urgent matters like medication refills... I have called Crystal Run twice a week since Feb. 7 asking for medication and each time I waited over 40 minutes on hold just to leave a message."
— Times Union (citing a patient survey)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Optum Primary Care - New Paltz - MapQuest — May 25, 2026
- Optum Multi-Specialty Center - New Paltz, NY — May 14, 2026
- Optum Medical Care, NY — Yorktown Heights, NY - Zocdoc — Jan 29, 2026
- Primary Care Physician (FM or IM) | New Paltz, NY — Apr 14, 2026
- Optum Lab Draw Station - New Paltz, NY — Apr 5, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in New Paltz
Summary: - The Institute for Family Health operates a New Paltz location at 279 Main Street, New Paltz, NY 12561, as part of its network of eight U.S. offices. - The organization appears to have a presence in New Paltz, with related community events (e.g., New Paltz Pride) noted on their site, suggesting local health information and resources are available through this location. - For exact services, hours, and appointment details at the New Paltz site, visit the Institute’s main site or contact the New Paltz location directly.
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