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Summary: Horizon Family Medical Group operates 4 U.S. offices (HQ in Orange County, NY; additional locations in Jacksonville, FL? actually listed as Jacksonville, NY 32258 is incorrect—likely Jacksonville, Florida—and Goshen and Chester, NY) with a presence across New York state. The group is a Hospitals/Health Care provider founded in 1997 and headquartered in Orange County, NY, with a broader footprint in India. Specific New Paltz location is not listed among the four offices. If you’re seeking Horizon Family Medical Group’s New Paltz presence, it is not indicated in the current locations.

Clinic Type

Primary Care

Address

1460 Route 17M, STE A Chester, NY 10918

Phone

1-800-859-0085

Email

patient.concerns@hfmg.net

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • WebMD Care: 4 out of 5 stars (based on 4 reviews) (4 reviews)
  • Birdeye: 4.1 out of 5 stars (21 reviews)
  • Birdeye: 4.4 out of 5 stars (17 reviews)

Patients praise

  • Knowledgeable and professional physicians
  • Effective treatment plans
  • Attentive and kind nursing staff
  • Successful surgical or diagnostic outcomes

Common complaints

  • Poor office communication and phone management
  • Long wait times for appointments and in the office
  • Difficulty scheduling appointments and obtaining follow-up care
  • Unprofessional staff interactions

"Communication is a simple and fundamental part of life... this place falls woefully short of even being adequate in that department."

LocalityBiz (New Paltz Family Health Center review)

"My set up nurse Haley is the very best and sweetest nurse as well as the nurse in the procedure room. Overall staff is very attentive and professional."

Birdeye (Horizon Family Medical Group Vails Gate review)

"great health care provided but office phone management is poor"

Yelp (Horizon Family Medical Group Monroe review)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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