NYC Health + Hospitals/Correctional Health Services
Correctional Health Services • New York, NY
About
NYC Health + Hospitals/Correctional Health Services (CHS) is the NYC government division that provides in-jail health care for New York City’s jails. Services include medical, nursing, mental health care, social work, substance-use treatment, dental and vision care, discharge planning, and reentry support. CHS partners with the larger NYC Health + Hospitals system to help patients transition back to the community and supports NYC’s criminal-legal reform efforts. Key details: headquartered in New York, NY; part of NYC Health + Hospitals; 77 employees; focuses on direct in-jail care and reentry services; industry: hospitals and health care; official site: nychealthandhospitals.org/correctional-health-services.
Clinic Type
Correctional Health Services
Address
55 Water Street, New York, NY 10002
Phone
General Information 347-774-7000
PressOffice@nychhc.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What services are available at NYC Health + Hospitals/Correctional Health Services?
Correctional Health Services provides high-quality health care to people in the City’s custody, with a focus on meeting healthcare needs during custody, mitigating adverse effects of incarceration, and supporting successful reentry.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Glassdoor: 3.5 out of 5 (NYC Health + Hospitals system-wide) (2,179+ (system-wide))
Patients praise
- implementation of a dedicated Health Triage Line for patient concerns
- structured patient relations and complaint investigation process
- direct provision of care rather than contracted services
Common complaints
- access to care delays and missed appointments due to logistics/staffing
- perceived lack of responsiveness to grievances and complaints
- concerns regarding quality of care and medical staff conduct
- challenges with medication management
- complexities due to dependency on the Department of Correction for patient transport
"Last calendar year, less than one percent of the 4,643 complaints about health services were clinically confirmed to be valid, meaning that the vast majority of complaints were not supported after review of the medical record and of the effect on the patient’s care."
— NYC Health + Hospitals/Correctional Health Services testimony to City Council, 2024"On one occasion, she says an officer at Rikers ripped up the form in front of him after he filled it out. She says she does her best to advocate for him on the outside... but never hears back."
— Gothamist coverage of patient/family experiencesSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- 1,000+ Phones Provide a Lifeline For Our Patients Leaving Jail - NYC Health + Hospitals — Jul 18, 2025
- Creative Arts Therapy at Rikers Island Featured in New Episode of NYC Health + Hospitals Podcast The Remedy - NYC Health + Hospitals — Feb 10, 2026
- Forensic Psychiatrist, Manhattan FPECC, Correctional Health Services — May 26, 2026
- Nurse Practitioner (PC) - CHS - NYC Health + Hospitals — May 13, 2026
- Physician Assistant I (OTxHU), Correctional Health Services — Sep 19, 2025
Information sourced from the clinic's website as of July 11, 2026.
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