
Long-Term Care - New York State Department of Health
Long-Term Care • New York, NY
About
The New York State Department of Health (NYSDOH) is a government public health agency based in Albany that protects and promotes the health of New Yorkers. It oversees health services, information, and programs related to health insurance, disease prevention, data and reports, community health, healthy lifestyles, and health initiatives. The department operates nationwide activities, including data, providers, and public health guidance, with a focus on access to affordable, high-quality health care and services. For long-term care topics, NYSDOH administers and disseminates information on long-term care services, regulatory guidance, and resources for providers and consumers, including state programs, care quality standards, and support for aging or disabled residents. Visit health.ny.gov for details and contact information.
Clinic Type
Long-Term Care
Address
Empire State Plaza, Albany, New York 12237, US
Phone
866-893-6772
CONS@health.ny.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
Photos








What Patients Say
Overall sentiment across review platforms: negative
- Caring.com, Medicare Care Compare: 1 to 5 stars (via CMS) (varies by facility; e.g., 33 reviews for Harris Hill on Caring.com)
Patients praise
- individual staff members (e.g., social workers) providing support
- specialized hospice programs within some facilities
Common complaints
- allegations of resident neglect and inadequate medical supervision
- concerns regarding unsanitary conditions and poor cleanliness
- complaints about short-staffing and lack of timely care responsiveness
- frustration with communication gaps between facilities and families
- reports of poor food quality and lack of essential supplies
"I cried every day that I left my mom there. It was absolutely horrific. I wouldn't send an animal there. It's filthy. They didn't shower her, and they didn't change her."
— Review for Harris Hill Nursing Facility on Caring.com"My understanding of Van Duyn is a prison while the CNAs are the correctional officers."
— Former employee quoted by CNY Central regarding Van Duyn CenterSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Managed Long-Term Care Plan Directory — Apr 15, 2026
- NYS Health Profiles: Nursing Homes — Jul 15, 2025
- 2025-08-12 Minimum Needs Requirements for Managed Long Term Care (MLTC) Plans — Sep 25, 2025
- New York Medicaid Managed Long Term Care Program — May 19, 2026
- Long-term Care - Ulster County — Sep 17, 2025
Information sourced from the clinic's website as of July 11, 2026.
More long-term care clinics in New York
NYC Health + Hospitals (HHC) is New York City’s public benefit nonprofit health system, serving as the city’s public safety net for hospitals, neighborhood health centers, long-term and rehabilitation care, nursing homes, and home health services. Key points: - Structure and mission: Integrated system under HHC (New York City Health and Hospitals Corporation), founded in 1969 to ensure healthcare access through a network of hospitals, clinics, long-term/rehabilitation facilities, and home care. - Long-term care focus: Includes long-term care and rehabilitation centers and nursing homes as part of its continuum of care, alongside acute hospital services and outpatient clinics. - Scale: One of the largest municipal health systems in the U.S., with thousands of employees and a wide network across New York City. - Contact and identity: Headquarters at 125 Worth Street/50 Water Street, NYC; main phone line 212-939-1000; branded as HHC, NYCHHC, or New York City Health and Hospitals Corporation. If you’re specifically looking for long-term care services, HHC’s long-term care and rehabilitation facilities and affiliated nursing homes are part of its safety-net health system, complementing its acute hospital and outpatient offerings. For exact facilities, programs, eligibility, or enrollment details, consult the HHC website or contact their centralized information line.
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