NYC Health + Hospitals
Long-Term Care • New York, NY • Since 1969
About
NYC Health + Hospitals (HHC) is New York City’s public benefit nonprofit health system, serving as the city’s public safety net for hospitals, neighborhood health centers, long-term and rehabilitation care, nursing homes, and home health services. Key points: - Structure and mission: Integrated system under HHC (New York City Health and Hospitals Corporation), founded in 1969 to ensure healthcare access through a network of hospitals, clinics, long-term/rehabilitation facilities, and home care. - Long-term care focus: Includes long-term care and rehabilitation centers and nursing homes as part of its continuum of care, alongside acute hospital services and outpatient clinics. - Scale: One of the largest municipal health systems in the U.S., with thousands of employees and a wide network across New York City. - Contact and identity: Headquarters at 125 Worth Street/50 Water Street, NYC; main phone line 212-939-1000; branded as HHC, NYCHHC, or New York City Health and Hospitals Corporation. If you’re specifically looking for long-term care services, HHC’s long-term care and rehabilitation facilities and affiliated nursing homes are part of its safety-net health system, complementing its acute hospital and outpatient offerings. For exact facilities, programs, eligibility, or enrollment details, consult the HHC website or contact their centralized information line.
Clinic Type
Long-Term Care
Address
50 Water St., New York, NY 10004, US
Phone
1-844-NYC-4NYC
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Medicare, Medicaid, Private pay, Insurance coverage assistance
Languages Spoken
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Centers for Medicare & Medicaid Services (CMS) and national rankings: frequently receive 5-star CMS quality ratings (reported as having few formal complaints per quarter)
Patients praise
- facilities frequently achieve 5-star CMS quality ratings
- recognized for strong rehabilitation and therapy departments in some locations
- recognized as top-performing by various healthcare ranking organizations
Common complaints
- reports of understaffing and slow staff response times
- concerns regarding communication and accessibility of providers
- complaints about food quality and cultural appropriateness
- reports of poor hygiene and patient neglect in some third-party reviews
"The skilled nursing facility has few complaints, with about 3-4 per quarter. Most of the complaints are about food, ensuring that the food is culturally appropriate and the quality of the food."
— NYC Health + Hospitals Internal Community Report"While the facility is modern and physically clean, the overwhelming number of reports regarding patient neglect and unresponsive staff makes this a high-risk choice."
— EveryPlace (User Review Summary)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- NYC Health + Hospitals Post-Acute Care Facilities Earn Top Honors from U.S. News & World Report for Long-Term Care and Short-Term Rehabilitation - NYC Health + Hospitals — Nov 13, 2025
- NYC Health + Hospitals Skilled Nursing Facilities Named Among Newsweek’s Best Nursing Homes in America - NYC Health + Hospitals — Sep 30, 2025
- NYC Health + Hospitals/Coler Enhances Behavioral Health Services for Long-Term Care Residents - NYC Health + Hospitals — Jun 2, 2026
- NYC’s Award-Winning Nursing Homes Featured in New Episode of NYC Health + Hospitals Podcast The Remedy - NYC Health + Hospitals — Feb 24, 2026
- NYC Health + Hospitals/Carter Receives Top Honors as the Nation's First and Only Long-Term Care Facility to Earn Pathway To Excellence with Distinction Designation - NYC Health + Hospitals — Aug 11, 2025
Information sourced from the clinic's website as of July 11, 2026.
More long-term care clinics in New York
The New York State Department of Health (NYSDOH) is a government public health agency based in Albany that protects and promotes the health of New Yorkers. It oversees health services, information, and programs related to health insurance, disease prevention, data and reports, community health, healthy lifestyles, and health initiatives. The department operates nationwide activities, including data, providers, and public health guidance, with a focus on access to affordable, high-quality health care and services. For long-term care topics, NYSDOH administers and disseminates information on long-term care services, regulatory guidance, and resources for providers and consumers, including state programs, care quality standards, and support for aging or disabled residents. Visit health.ny.gov for details and contact information.
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