Behavioral Health Services | Hampton-Newport News Community ...
Behavioral Health • Newport News, VA • Since 1971
About
Hampton-Newport News Community Services Board (HNNCSB) is a nonprofit that provides a broad range of behavioral health and related services for residents of Hampton and Newport News, Virginia. Founded in 1971, it offers mental health care, substance use disorder treatment and recovery services, case management, peer support, drug courts, and alternative incarceration options, along with disability services and medication management. Services span outpatient care, residential programs (including pregnant residential substance use help), and programs for both adults and children. The organization operates from its headquarters at 300 Medical Drive, Hampton, VA, and reported annual revenue of about $15.7 million with 182 employees. Mission and vision emphasize prevention, recovery, self-determination, and leadership in behavioral health and intellectual/developmental disability services.
Clinic Type
Behavioral Health
Address
300 Marcella Rd., Hampton, VA 23666
Phone
757-788-0800
info@hnncsb.org
Opening Hours
24/7 urgent care indicated (Behavioral Health Center operates 24/7 for crises)
Website
Telehealth
We are open and provide services in-person as well as via telehealth.
Emergency Care
Yes
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Languages Spoken
FAQs
What are the hours of operation for the BJ Roberts Behavioral Health Center?
Administrative Hours of Operation: Monday - Friday 8:30 am - 5:00 pm
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Indeed.com: Not explicitly stated as a single aggregate star rating, though Indeed lists 120+ employee reviews (120+ employee reviews listed on Indeed)
Patients praise
- Compassionate, understanding, and supportive clinical staff
- Accessibility of services, including sliding scale fees for affordability
- Effective, recovery-based programs and peer specialist support
- Positive impact on client outcomes and stigma reduction
Common complaints
- Wait times for appointments can be a concern
- Difficulties navigating the system/bureaucracy
- Staff turnover and inconsistency in service quality
- Employee reports of micromanagement and workplace toxicity in some departments
"Many reviewers mention positive experiences with therapists and counselors, noting that they felt heard, supported, and respected during their sessions."
— WMI/IQVIA analysis of CSB reviews"Wait times for appointments can sometimes be a concern, and some individuals have reported difficulties navigating the system."
— WMI/IQVIA analysis of CSB reviewsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Hampton-Newport News CSB - Virginia Department of Behavioral Health and Developmental Services (DBHDS) — Nov 25, 2025
- Hampton - Newport News Community Services Board | Mental Health Providers — Aug 11, 2025
- BJ Roberts Behavioral Health Center (Hampton-Newport News) | Region Five — Jan 15, 2026
- Hampton-Newport News Community Services Board's Post - LinkedIn — May 29, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Newport News
Newport News Behavioral Health Center is a private, 108-bed residential mental health and substance abuse treatment facility for youths ages 11–18 in Newport News, Virginia. It serves both male and female residents using a cognitive behavioral therapy approach in a secure, therapeutic environment. The center operates 4 offices nationwide (primarily in Newport News, VA), with headquarters at 17579 Warwick Blvd, Newport News, VA 23603. Key details: private company in the Mental Health Care industry, SIC/NAICS 80, 806 and 62/622 codes, phone lines include 800-697-0999 and local numbers, and LinkedIn presence with ~421 followers.
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
See other behavioral health clinics in Newport News, or search the full directory by insurance, ratings, and more.