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About

Summary: North Country Hospital is a nonprofit acute care community hospital in Newport, Vermont, serving 22 communities across two counties in the Northeast Kingdom. It features a 24-hour emergency department (along with medical-surgical services) and a broad range of inpatient/outpatient services, telehealth options, and supportive facilities (including a skilled care facility, Derby Green). The hospital operates on 30 acres with multiple locations in Newport and surrounding areas, and is licensed and accredited (CMS, Vermont Department of Health) with affiliations to state and national hospital associations. Contact: patient relations at patientrelations@nchsi.org; main phone: (802) 334-7331 or (802) 334-3520.

Clinic Type

Emergency Medicine

Address

189 Prouty Drive, Newport, VT

Phone

+18023347331

Email

patientrelations@nchsi.org

Opening Hours

24/7

Emergency Care

Emergency Department available 24/7 for emergencies; 911 call advised for true emergencies

Services Offered

  • Emergency Department
  • Emergency Medicine
  • 24/7 emergency care
  • diagnostic imaging
  • laboratory services
  • specialized consultations

Technology & Equipment

  • state-of-the-art medical technology

Insurance & Payment

—

Languages Spoken

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FAQs

What are the Emergency Department’s hours?

Emergency Department is open 24/7.

Where is North Country Hospital Emergency Department located?

189 Prouty Drive, Newport, VT.

What should I do in a medical emergency?

Call 911 or go to the nearest emergency department.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • MedicalRecords.com: 4.2/5 stars (5 reviews)
  • CMS/OpenNPI: 2/5 stars (Overall hospital rating) (Based on CMS data (HCAHPS))
  • Healthgrades: 55% (Patient Experience Rating) (N/A)

Patients praise

  • praise for the emergency department team's care and efficiency by some patients
  • acknowledgment of quality care and professionalism by some patients
  • cleanliness and timely diagnosis for some individuals

Common complaints

  • complaints regarding interpersonal skills and communication from staff
  • concerns about billing practices and communication regarding bills
  • reports of long wait times or lack of staff interaction in the emergency department
  • dissatisfaction with family-friendly policies in specific departments

"This hospital has the best E.R. team. They are caring, they are efficient, and thank God for their sense of urgency."

— Yelp User

"They really need to work on interpersonal skills at this hospital. Treated like a number, not a human. Wasted money and hours of my life at this place."

— MedicalRecords.com User Review

"I have been in the ER for 2 days straight, service sucks. Been here 2 hour today and not one person has come to talk to me."

— LocalityBiz User Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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