North Country Hospital
Emergency Medicine • Newport, VT
About
Summary: North Country Hospital is a nonprofit acute care community hospital in Newport, Vermont, serving 22 communities across two counties in the Northeast Kingdom. It features a 24-hour emergency department (along with medical-surgical services) and a broad range of inpatient/outpatient services, telehealth options, and supportive facilities (including a skilled care facility, Derby Green). The hospital operates on 30 acres with multiple locations in Newport and surrounding areas, and is licensed and accredited (CMS, Vermont Department of Health) with affiliations to state and national hospital associations. Contact: patient relations at patientrelations@nchsi.org; main phone: (802) 334-7331 or (802) 334-3520.
Clinic Type
Emergency Medicine
Address
189 Prouty Drive, Newport, VT
Phone
+18023347331
patientrelations@nchsi.org
Opening Hours
24/7
Emergency Care
Emergency Department available 24/7 for emergencies; 911 call advised for true emergencies
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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FAQs
What are the Emergency Department’s hours?
Emergency Department is open 24/7.
Where is North Country Hospital Emergency Department located?
189 Prouty Drive, Newport, VT.
What should I do in a medical emergency?
Call 911 or go to the nearest emergency department.
Social Media
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- MedicalRecords.com: 4.2/5 stars (5 reviews)
- CMS/OpenNPI: 2/5 stars (Overall hospital rating) (Based on CMS data (HCAHPS))
- Healthgrades: 55% (Patient Experience Rating) (N/A)
Patients praise
- praise for the emergency department team's care and efficiency by some patients
- acknowledgment of quality care and professionalism by some patients
- cleanliness and timely diagnosis for some individuals
Common complaints
- complaints regarding interpersonal skills and communication from staff
- concerns about billing practices and communication regarding bills
- reports of long wait times or lack of staff interaction in the emergency department
- dissatisfaction with family-friendly policies in specific departments
"This hospital has the best E.R. team. They are caring, they are efficient, and thank God for their sense of urgency."
— Yelp User"They really need to work on interpersonal skills at this hospital. Treated like a number, not a human. Wasted money and hours of my life at this place."
— MedicalRecords.com User Review"I have been in the ER for 2 days straight, service sucks. Been here 2 hour today and not one person has come to talk to me."
— LocalityBiz User ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Matthew Lestina, D.O. - North Country Hospital — May 21, 2026
- North Country Hospital and Health Center - Medicare — May 13, 2026
- Paul Newton, MD - North Country Hospital Emergency Medicine — Nov 27, 2025
- North Country Hospital | LinkedIn — Sep 22, 2025
- Radiology - North Country Hospital — Feb 6, 2026
Information sourced from the clinic's website as of July 11, 2026.
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