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About

Newport Mental Health is a Rhode Island nonprofit and certified community behavioral health clinic serving Newport County since 1964. It offers crisis intervention, supportive housing, and a range of evidence-based, recovery-oriented mental health and substance use services for children, adolescents, families, and adults. The organization operates from multiple Middletown offices (HQ at 42 Valley Rd) and provides outpatient therapy, group/family counseling, residential services, crisis support, job placement, and integrated care. Key facts: 91 employees, about $3.2M annual revenue, private nonprofit, with contact at info@newportmh.org and main phone numbers listed. Focus areas include crisis intervention, housing support, counseling, substance use treatment, and overall recovery-oriented behavioral healthcare in Newport County.

Clinic Type

Psychiatry and Behavioral Health

Address

42 Valley Road, Middletown, Rhode Island 02842

Phone

(401) 846-1213

Email

philanthropy@newportmh.org

Opening Hours

24 hours a day, 7 days a week (access to care)

Telehealth

not explicitly stated; 24/7 availability to care mentioned

Emergency Care

24/7 crisis access

Services Offered

  • Crisis services
  • For children and teens
  • For young adults
  • For adults
  • For older adults
  • Substance use
  • For veterans
  • Residential services
  • Rhode Island Outreach and Street Outreach
  • Telehealth (implied by 24/7 access, not explicitly stated)

Technology & Equipment

  • evidence-based, recovery-oriented approach
  • Certified Community Behavioral Health Clinic (CCBHC)
  • Joint Commission accreditation

Insurance & Payment

  • Most insurance plans (unspecified)

Not explicitly listed; claims to accept most insurance plans with sliding scale fees

sliding scale, pay-as-you-go, Sliding-scale fees, Donations accepted? (context mentions sliding-scale fees)

Financing: sliding scale fees; donations confer support

Languages Spoken

—

Pricing

  • Access to care – sliding scale fees; most insurance accepted

Current Offers

Walk-in crisis services — unknown

FAQs

What services do you offer?

Crisis services and a range of behavioral health care for different age groups; 24/7 access.

Do you have walk-in hours?

You can start services by visiting Newport Mental Health during our walk-in hours. You will meet with a caring clinician and leave with a follow-up plan.

What is the crisis helpline number?

Call 988 or (401) 846-1213, ext. 1 for 24/7 crisis support.

What should I do in a life-threatening emergency?

Call 911 immediately.

Where is the adult and children Walk-In Hours located?

42 Valley Road, Middletown, Rhode Island (Mon–Fri 9:00am–2:00pm).

Commitments

  • Research-based, recovery-oriented care
  • CCBHC accreditation
  • Gold seal from the Joint Commission
  • Nonprofit with sliding-scale fees

Awards & Accreditations

  • Gold seal from the Joint Commission
  • First Rhode Island CCBHC
  • Certified Community Behavioral Health Clinic (CCBHC) – Rhode Island; gold seal from the Joint Commission; first of three organizations to achieve federal standard of excellence as a CCBHC

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Glassdoor (Newport Mental Health): 2.3/5 (Employee reviews) (18 reviews)
  • Birdeye (Newport Hospital Behavioral Health): 2.6/5 (9 reviews)
  • Trustpilot (Newport Academy): 3.2/5

Patients praise

  • Newport Mental Health (RI) is recognized as a certified community behavioral health clinic providing local crisis services
  • Some patients at other facilities acknowledge individual staff members who provided support during difficult moments

Common complaints

  • Reports of poor staff management and toxic work environments at Newport Mental Health (RI)
  • Allegations of dehumanizing care, emotional abuse, and inappropriate staff behavior at Newport Academy (national)
  • Substantiated complaints regarding safety, lack of supervision, and prohibited materials at Newport Academy locations
  • Patient concerns over ineffective treatment, restrictive policies, and poor communication at Newport Academy and other similarly named facilities

"This place is toxic. They pay low and it's impossible to get a raise. Upper management is totally unaware of the workers who bring in the money."

— Indeed (Newport Mental Health)

"An awful, traumatizing, and dehumanizing experience... I wouldn't call this care, I would call it a glorified prison for struggling teens."

— Trustpilot (Newport Academy)

"Although El acknowledges that 'there were some good staff members who got [her] through pretty tough moments,' she felt neglected by most of Newport’s care team."

— The Yale Herald (Newport Academy)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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