Newport Mental Health: Crisis Support & Behavioral Healthcare
Psychiatry and Behavioral Health • Newport, OR • Since 1964
About
Newport Mental Health is a Rhode Island nonprofit and certified community behavioral health clinic serving Newport County since 1964. It offers crisis intervention, supportive housing, and a range of evidence-based, recovery-oriented mental health and substance use services for children, adolescents, families, and adults. The organization operates from multiple Middletown offices (HQ at 42 Valley Rd) and provides outpatient therapy, group/family counseling, residential services, crisis support, job placement, and integrated care. Key facts: 91 employees, about $3.2M annual revenue, private nonprofit, with contact at info@newportmh.org and main phone numbers listed. Focus areas include crisis intervention, housing support, counseling, substance use treatment, and overall recovery-oriented behavioral healthcare in Newport County.
Clinic Type
Psychiatry and Behavioral Health
Address
42 Valley Road, Middletown, Rhode Island 02842
Phone
(401) 846-1213
philanthropy@newportmh.org
Opening Hours
24 hours a day, 7 days a week (access to care)
Telehealth
not explicitly stated; 24/7 availability to care mentioned
Emergency Care
24/7 crisis access
Services Offered
Technology & Equipment
Insurance & Payment
Not explicitly listed; claims to accept most insurance plans with sliding scale fees
sliding scale, pay-as-you-go, Sliding-scale fees, Donations accepted? (context mentions sliding-scale fees)
Financing: sliding scale fees; donations confer support
Languages Spoken
—
Pricing
Current Offers
Walk-in crisis services — unknown
FAQs
What services do you offer?
Crisis services and a range of behavioral health care for different age groups; 24/7 access.
Do you have walk-in hours?
You can start services by visiting Newport Mental Health during our walk-in hours. You will meet with a caring clinician and leave with a follow-up plan.
What is the crisis helpline number?
Call 988 or (401) 846-1213, ext. 1 for 24/7 crisis support.
What should I do in a life-threatening emergency?
Call 911 immediately.
Where is the adult and children Walk-In Hours located?
42 Valley Road, Middletown, Rhode Island (Mon–Fri 9:00am–2:00pm).
Commitments
Awards & Accreditations
Social Media
Photos







What Patients Say
Overall sentiment across review platforms: negative
- Glassdoor (Newport Mental Health): 2.3/5 (Employee reviews) (18 reviews)
- Birdeye (Newport Hospital Behavioral Health): 2.6/5 (9 reviews)
- Trustpilot (Newport Academy): 3.2/5
Patients praise
- Newport Mental Health (RI) is recognized as a certified community behavioral health clinic providing local crisis services
- Some patients at other facilities acknowledge individual staff members who provided support during difficult moments
Common complaints
- Reports of poor staff management and toxic work environments at Newport Mental Health (RI)
- Allegations of dehumanizing care, emotional abuse, and inappropriate staff behavior at Newport Academy (national)
- Substantiated complaints regarding safety, lack of supervision, and prohibited materials at Newport Academy locations
- Patient concerns over ineffective treatment, restrictive policies, and poor communication at Newport Academy and other similarly named facilities
"This place is toxic. They pay low and it's impossible to get a raise. Upper management is totally unaware of the workers who bring in the money."
— Indeed (Newport Mental Health)"An awful, traumatizing, and dehumanizing experience... I wouldn't call this care, I would call it a glorified prison for struggling teens."
— Trustpilot (Newport Academy)"Although El acknowledges that 'there were some good staff members who got [her] through pretty tough moments,' she felt neglected by most of Newport’s care team."
— The Yale Herald (Newport Academy)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Crisis Services - Newport Mental Health — Jul 31, 2025
- Put mental health on your holiday to-do list - Newport Mental Health — Nov 14, 2025
- We Need Your Help: Support the 988 Funding Bill - Newport Mental Health — Nov 7, 2025
- Let's End the Frustration of Disconnected Care - Newport Mental ... — Mar 16, 2026
- Where to Get Help | Dept. of Behavioral Healthcare ... - BHDDH — Oct 14, 2025
Information sourced from the clinic's website as of July 11, 2026.
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