Sexual Health Center - Niagara County Department of Health
Reproductive Health Services • Niagara Falls, NY
Clinic Type
Reproductive Health Services
Address
Trott Access Center, 1001 Eleventh Street, 1st Floor, Niagara Falls, NY 14301-1201
Phone
716-278-1960
Erica.shamrock@niagaracounty.com
Opening Hours
Sexual Health Center Clinic: Tuesday & Thursday, 9am-3pm; Niagara County Department of Health Nursing Division Office: Monday-Friday, 8am-4pm. Clinic and office closed on major holidays. Express Clinic Wednesdays; PrEP Clinic requires appointment.
Services Offered
Team
Insurance & Payment
Sliding fee scale for private pay
Languages Spoken
FAQs
Are appointments required for the PrEP Clinic?
Appointments are required to attend the PrEP Clinic.
When is the Sexual Health Center Clinic open?
Clinic hours are Tuesday and Thursday, 9am-3pm.
Who can access the Sexual Health Center services?
Services are available for anyone 12 years of age and older.
What services are provided at the Sexual Health Center?
AIDS/HIV prevention counseling, Hepatitis testing, HIV testing, PrEP, STI screening and treatment, condoms and other supplies.
Is confidential rapid HIV testing available?
Yes, confidential rapid HIV testing is available at the patient’s request.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- LocalityBiz (Niagara County Department of Health - Nursing Division): Low average rating (mostly 1 and 2 stars mentioned) (Limited sample of reviews (4 reviews highlighted))
Patients praise
- Clinic described as a safe-zone, welcoming, and non-judgmental
- Provides confidential testing and treatment services
Common complaints
- Scheduling conflicts and management of appointment times
- Reports of feeling like a number rather than a patient
- Criticism of communication and perceived lack of attention to individual patient needs
"Out of nowhere my appointment to get my medicine that has to be injected In to me got changed because of their meeting. I got scheduled during their meeting and so.e how it's my fault. I think not."
— LocalityBiz reviewer Maelyssa Pauly"When you feel more like a number rather than a patient, that's when you know that you aren't going to get anywhere."
— LocalityBiz reviewer (PH)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Niagara County Department of Health to host free outdoor community health fair in Lockport — May 21, 2026
- Niagara County health department will host community fair | Community | niagara-gazette.com — May 27, 2026
- New health department building offers first clinic in eastern Niagara - CNHI — Oct 22, 2025
- Niagara County health department will host community health fair on June 3 | Community | lockportjournal.com — May 21, 2026
- Niagara County Department of Health is Monitoring a Confirmed Case of Measles in Erie County - Buffalo Healthy Living Magazine — Jun 5, 2026
Information sourced from the clinic's website as of July 11, 2026.
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