Niagara Falls Memorial Medical Center | Niagara Falls, NY
Urgent Care • Niagara Falls, NY • Since 1895 • Multiple locations in Niagara County locations
About
Niagara Falls Memorial Medical Center is a nonprofit hospital and medical system based in Niagara Falls, New York. Founded in 1895, it operates a main downtown Niagara Falls campus plus outpatient facilities across Western New York. The center offers a full spectrum of services including medical, surgical, rehabilitation, diagnostics, and laboratory care. It serves patients in the Buffalo-Niagara region and beyond, with 171 patient beds and an extended care facility (120 beds). The organization employs around 271 staff and generates roughly $70 million in annual revenue. Key contact details include healthbeat@nfmmc.org and main phone numbers such as (716) 278-4000. Major locations include the headquarters at 621 10th St., Niagara Falls, NY 14302, among other offices in the area.
Clinic Type
Urgent Care
Address
Niagara Falls, NY
Phone
Not provided in extract
renee.deluke@nfmmc.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Telehealth
Telehealth (Virtual Visits) available
Emergency Care
Available 24/7 at multiple locations
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
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FAQs
What services does Memorial offer?
Emergency care, advanced surgery, imaging, and other comprehensive services in Niagara County.
What services are available in the Emergency Care section?
The page lists emergency care guidance and examples of when to seek emergency care, including chest pain or difficulty breathing, severe injury or bleeding, signs of stroke, loss of consciousness, high fever in infants or young children, and serious allergic reactions.
Is telehealth available and what can it cover?
Yes. Telehealth (Virtual Visits) is available for care from home, including cold/flu symptoms, minor rashes or skin issues, medication refills, mental health check-ins, and follow-ups that don’t require an in-person exam.
What is the main contact number for Niagara Falls Memorial Medical Center?
Call Us | (716) 278-4000.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- US News & World Report: 2 out of 5 (Patient Experience Score)
- MedicalRecords.com: 2.6 out of 5 (102 reviews)
- Healthgrades: 55% (Patient Experience Rating)
Patients praise
- some staff members noted as professional and compassionate in specific departments like radiology
- occasional positive experiences with post-surgical care and private room accommodations
- doctors noted as generally communicative in some patient assessments
Common complaints
- long wait times and perceived lack of urgency in the emergency department
- concerns regarding nursing staff responsiveness and communication
- reports of neglect and poor quality of care in long-term/hospice settings
- complaints about administrative staff attitude and professionalism
- issues with hospital cleanliness and facility parking availability
"This hospital amongst our community could do better. Parking is a major detractor from this medical facilitie's rating."
— MedicalRecords.com Reviewer"Horrible experience in my brother's hospice care. Several incidents ranging from nurses not reading charts... neglect ranging from fall to leaving him covered in feces."
— LocalityBiz Reviewer"When I finally got my referral for an x-ray, the x-ray department was phenomenal... I was treated with the best care and respect."
— Yelp ReviewerSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Niagara Falls Memorial Medical Center Announces Launch of $53 Million Construction & Renovation Program - Niagara Falls Memorial Medical Center — Jan 13, 2026
- Niagara Falls hospital embarks on 'transformative project' — Feb 20, 2026
- Niagara Falls Memorial to start $53 million overhaul — Jan 13, 2026
- NFMMC awarded $28.4M from state for improvements | Local News | niagara-gazette.com — Aug 11, 2025
- Niagara Falls Memorial Medical Center Awarded $28.4 Million State Grant to Modernize Facilities and Strengthen Emergency Services - Niagara Falls Memorial Medical Center — Aug 14, 2025
Information sourced from the clinic's website as of July 11, 2026.
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