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About

Oak Street Health is a private, CVS Health-backed network of value-based primary care centers focused on adults on Medicare. They operate 230+ centers across 27 states, with a strong emphasis on personalized preventive care for older adults. Their sites include primary care physicians and related roles, often with bilingual staff and care coordination, and they emphasize accessible, high-quality primary care within the Medicare program. Note: Based on the provided page, Oak Street Health lists centers and operations primarily in the U.S. (headquartered in Chicago) and does not show Norfolk, VA-specific locations in the provided highlights. If you’re seeking Oak Street Health in Norfolk, VA, it may require checking the official site or local listings for current Norfolk-area centers and availability under the Oak Street Health network.

Clinic Type

Family Medicine

Address

30 W. Monroe St., 1200, Chicago, IL 60603, US

Phone

888-898-6762

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary care
  • Family medicine
  • Internal medicine
  • Geriatrics
  • Wellness and preventive care
  • Immunizations
  • Chronic condition care
  • Laboratory testing services
  • Pharmacy services
  • Care coordination
  • Patient portal access

Insurance & Payment

Languages Spoken

  • English
  • Spanish

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Oak Street Health Official Site: 4.00 out of 5 stars
  • LocateHub: 3.9 out of 5 (28 reviews)

Patients praise

  • Positive experiences with specific providers, such as Dr. Brian McCarthy
  • Focus on personalized, attentive primary care for older adults
  • Convenience of having a note-taker during appointments to ensure patient understanding
  • Presence of community-focused activities and social events at centers

Common complaints

  • Difficulties obtaining referrals for specialists
  • Issues with office communication and phone responsiveness
  • Reports of being unable to see a doctor directly, relying on other staff instead
  • Long wait times for appointments
  • Complaints about unprofessional or uncaring service interactions

"Dr McCarthy is amazing in how he translates health care. The staff and Dr ..."

Oak Street Health - Dr. Brian McCarthy Profile

"Users describe negative interactions with service, citing issues such as long wait times for appointments. Very rude, uncaring and unprofessional."

Trustpilot Review of Oak Street Health

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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