The Brien Center for Mental Health and Substance Abuse ...
Mental Health Clinic • North Adams, MA
Clinic Type
Mental Health Clinic
Address
124 American Legion Drive, North Adams, MA 01247
Phone
413-499-0412
medical.records@briencenter.org
Opening Hours
Today's hours:
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com: 3.3 out of 5 stars (22 reviews)
- Facebook (historical): 4.3 out of 5 stars (14 reviews)
Patients praise
- Specific instances of compassionate and helpful individual clinicians and staff
- Some patients finding services to be a lifesaver once intake is complete
- Professionalism and non-judgmental support noted by some clients
Common complaints
- Allegations of inadequate data security following a major cyberattack in 2025
- Staff burnout and high caseloads impacting patient care
- Difficulties with the intake process and accessibility
- Complaints regarding unhelpful or uncaring staff interactions
- Reports of negative experiences with crisis team interrogations
- Concerns about administrative/management responsiveness
"It was difficult and time-consuming to get in but once I did it has been a lifesaver. These healthcare workers have difficult jobs with limited resources. The people I have dealt with have been very helpful and caring."
— Rehab.com Review"If it could be a zero, it would. After 15 years as a patient and rescheduling... I was fired as a patient, leading to a massive nervous breakdown... Traumatized an already fragile PTSD patient. Repulsive inhumane behavior."
— SoberList.org ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Substance Use Resources | Pittsfield, MA — Jul 23, 2025
- Mental Health Clinicians: In-Home & Outpatient Therapy - JobLeads — Jun 12, 2026
- Brien Center to close its Great Barrington location | South Berkshires | The Berkshire Eagle — Nov 9, 2025
- The Brien Center Appoints Keith Kendall as Interim President and CEO - The Brien Center — Apr 16, 2026
Information sourced from the clinic's website as of July 11, 2026.
More mental health clinic clinics in North Adams
The Brien Center for Mental Health and Substance Abuse Services, Inc. is a Berkshire County nonprofit providing acute care, addiction treatment, and mental health services for individuals and families. Based in Pittsfield, MA, it operates 4 offices including locations on Fenn Street and in Pittsfield, serving children, adults, and community-based behavioral health needs. Key facts: 120 employees (up ~1.3%), about $19.6M annual revenue. Services cover acute inpatient/medical care, mental health treatment, addiction treatment, and related supportive services across the region. Main contact: 800-252-0227 (HQ: 359 Fenn Street, Pittsfield, MA 01201). While listed affiliates include Berkshire County focus and connections to Berkshire Medical Center, the organization’s presence in North Adams isn’t specifically highlighted in the provided details. If you need exact North Adams services or a directory of programs, I can check the latest offerings.
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