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Clinic Type

Family Medicine

Address

Phone

184466238837

Email

kflesch@nm.org

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Available (telehealth referenced)

Services Offered

  • General medicine
  • Family medicine
  • Internal medicine
  • Pediatrics
  • Primary care services
  • Robotic surgery (as available within primary care context)
  • 3D diagnostic imaging (as available within primary care context)

Technology & Equipment

  • Robotic surgery
  • 3D diagnostic imaging

Team

  • Northwestern Medicine family medicine physicians, Family medicine physicians (and internal medicine, pediatrics) — Primary care physicians

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Northwestern Medicine Primary and Specialty Care Arkes Pavilion (Birdeye): 2.0 stars (4 reviews)
  • Northwestern Medical Group (Birdeye): 2.0 stars (7 reviews)
  • Northwestern Medical Group Primary Care at Lake Forest Hospital (Birdeye): 2.8 stars (6 reviews)
  • Northwestern Medicine Lake Forest Hospital (Birdeye): 2.7 stars (565 reviews)
  • Northwestern Medicine Primary Care Mokena (Birdeye): 4.6 stars (7 reviews)

Patients praise

  • Some reviewers praised staff friendliness and attentiveness
  • Some reviewers reported short wait times and pleasant staff at certain locations
  • Some reviews praised specific clinicians (e.g., named providers)

Common complaints

  • Long appointment/wait times and difficulty getting timely care
  • Rude/dismissive or inefficient administrative staff; scheduling/communication issues
  • Prescription refill delays and poor communication
  • Complaints to BBB about billing/insurance/payment disputes

"“RUN FAR AWAY from NWM if you have any urgent issues…expect wait times in the 4-6months range…scheduling…is a dumpster fire”"

Birdeye review for Northwestern Medicine Primary and Specialty Care Arkes Pavilion

"“Impossible to get an appointment in a timely fashion…Nowadays you wait several months (if not more) for an appointment.”"

Birdeye review for Northwestern Medicine Primary and Specialty Care Arkes Pavilion

"“Northwestern Medicine is the absolute worst when it comes to patient care and refilling Perscriptions.”"

Birdeye review for Northwestern Medical Group Primary Care at Lake Forest Hospital

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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