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About

North Hills Family Practice, P.A. (North Hills Family Medicine) is a private medical practice offering family medicine, primary and urgent care in Keller and North Richland Hills, TX. Key details: - Locations: 4 offices in North Richland Hills/Keller, TX (HQ: 4351 Booth Calloway Rd, Ste 101, North Richland Hills, 76180) - Services: Family medicine, primary care, urgent care, virtual visits, patient portal - Website: nhfm.net - Contact: 817-431-3800 (plus other listed numbers) - Employees: 6; President: Joseph Lambert - Industry codes: SIC 80/801; NAICS 62/621 - Online presence: monthly visits ~4,000; low bounce rate (0.4%), pages/visit ~2 If you’re looking for a family medicine provider serving Keller and North Richland Hills, this practice emphasizes primary and urgent care with multiple local offices and online patient access.

Clinic Type

Primary Care

Address

1234? N/A

Phone

+1 817-431-3800

Email

yourfullname@fakeemail.com

Opening Hours

Evening and weekend hours available for immediate care

Emergency Care

Not specified

Services Offered

  • Urgent Care
  • Annual Wellness Exams
  • Labs & Diagnostics
  • Immunizations
  • Pediatric & Adolescent Care
  • Women’s Health
  • Men’s Health
  • Chronic Disease Management
  • Dermatologic Procedures
  • Travel Medicine
  • Weight Management
  • Preventative Care
  • Primary Care
  • Family Medicine
  • After Hours Medical Advice
  • Forms

Team

  • The Care Team — Care Team comprising Pharmacists, Care Coordinators, Care Managers (RN), and Referral Coordinators
  • NHFM Physicians — Physicians at NHFM

Insurance & Payment

—

Financing: CareCredit

Languages Spoken

—

FAQs

Do you offer urgent care?

Yes, urgent care is listed as a service.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • WebMD: 2 reviews on WebMD (2 reviews)
  • Birdeye (for Dr. William Musgrave): 3.9/5 stars (296 reviews)

Patients praise

  • Friendly and caring medical staff/physicians
  • Professional and knowledgeable doctors
  • Appreciation for direct communication via patient portal
  • Welcoming and bright office environment

Common complaints

  • Difficulties with scheduling appointments
  • Unprofessional or condescending office staff
  • Concerns regarding follow-up communication, lab results, and testing procedures

"The staff is very nice and friendly. Dr Bass is very through and caring."

— WebMD review

"Sadly, I will be switching providers after years of being a patient. ... The office staff are extremely unprofessional and condescending. Trying to schedule an appointment is a nightmare."

— Birdeye review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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North Richland Hills, TX·Primary Care

Baylor Scott & White Health (BSWH) is a large nonprofit health system based in Dallas, TX, formed in 2013 from the merger of Scott & White Health and Baylor Health Care System. It operates 50+ hospitals and 800+ care sites across Texas, offering extensive services including primary care, family medicine, women’s health, pediatrics, cardiology, orthopedics, neurology, imaging, and urgent care. BSWH also runs a health plan. In 2026, BSWH announced it would discontinue participation in Medicaid and individual ACA marketplace plans in Texas, impacting about 225,000 residents and 321 employees. Primary care in North Richland Hills, TX: - BSWH provides primary care services through its North Texas network, including North Richland Hills locations and affiliated clinics. - Services typically include routine checkups, preventive care, chronic disease management, immunizations, and referrals to specialists within the BSWH system. - To confirm the nearest North Richland Hills primary care clinic, eligibility of your specific insurance, and available providers, contact BSWH North Richland Hills or visit the BSWH locations page.

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