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About

Northampton Area Pediatrics (NAPEDS) is a pediatric clinic based in Northampton, MA, with three offices on Locust Street. They provide pediatric primary and secondary care focused on children’s physical, emotional, and developmental health. Key details: - Services: Pediatric medicine for kids, family health, behavioral health integration - Locations: 193 Locust St, Northampton, MA 01060 (three listings in the same address) - Contact: 413-584-8700; appointments available - Team: 18 employees; Executive Director Diane M. Porfilio; Clinical Services Director Susan Pierce - Availability: Open positions include Licensed Practical Nurse - Web presence: napeds.com; monthly site visits ~11k; strong local footprint If you’re seeking a pediatric clinic in Northampton, NAPEDS offers pediatric primary/secondary care with an emphasis on holistic child health.

Clinic Type

Pediatrics

Address

193 Locust St, Northampton, MA 01060

Phone

(413) 584-8700

Email

bhcc@napeds.com

Opening Hours

Monday – Friday: 8:00 AM – 7:00 PM; Saturday & Sunday: 10:00 AM – 3:00 PM

Telehealth

Yes (telehealth information page)

Services Offered

  • Pediatric care
  • primary care for children
  • well-child visits
  • vaccinations
  • sick visits
  • behavioral health
  • lactation services
  • care coordination
  • medical home care coordination
  • integrated behavioral health
  • telehealth information
  • parent resources
  • comfort program
  • numbing cream
  • hospital affiliations

Insurance & Payment

Languages Spoken

  • English

FAQs

What are Northampton Area Pediatrics' office hours?

Monday – Friday:8:00 AM – 7:00 PM; Saturday & Sunday:10:00 AM – 3:00 PM. Holiday hours apply with limited hours. All sick visits during these hours are by appointment only.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp/Apple Maps: 2.5/5 (11 reviews on Yelp (via Apple Maps reference))

Patients praise

  • Providers and nurses are described as excellent, kind, and knowledgeable
  • Easy-to-use patient portal for messaging and online scheduling
  • Efficient handling of routine/sick visits for many patients
  • Helpful nurse advice line for urgent concerns

Common complaints

  • Long wait times for appointments and at the office
  • Difficulties with administrative/receptionist staff communication
  • Challenges accessing urgent or sick visit appointments
  • High volume of patients impacting personalized care
  • Staffing shortages among providers

"Pediatricians are great but forgot them saying they have after hour visits for urgency. The last 4 times, we had to go to urgent care at the hospital because they had no availability."

LocalityBiz Review

"Please be kind to our staff that answer the phone, they are not the cause of the problem and are only trying to help as best they can. We are working every day to fix this issue..."

Northampton Area Pediatrics Official Practice Update

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Summary: - Cooley Dickinson Hospital is a nonprofit, acute-care community hospital in Northampton, MA, affiliated with Mass General Brigham. It serves the Western Massachusetts Pioneer Valley and partners with Massachusetts General Hospital. - Services and scope: primary, specialty, and emergency care across multiple disciplines (including pediatric care via a Childbirth Center and pediatric services within the broader hospital network). The organization supports diagnostics, imaging, lab tests, home-based care (VNA & Hospice), and other outpatient services. - Size and reach: serves over 75,000 patients annually; more than 50,000 home care visits per year; emergency department sees 30k+ patients; 65k+ imaging exams; 750k+ laboratory tests; over 600 babies delivered annually at the Childbirth Center. - Structure and governance: nonprofit (501(c)(3)); part of Mass General Brigham Incorporated. Headquarters in Northampton with a broader regional presence. - Key contacts: Main phone numbers include 413-582-2000 and 800-439-2370. Email: feedback@cooleydickinson.org. - Relevant note for pediatric care: While the page highlights general pediatric services within the hospital and Childbirth Center, for a focused list of pediatric doctors, providers, and specialists (e.g., pediatricians, pediatric subspecialists, pediatric surgeons) you may want to visit the Cooley Dickinson Hospital’s physician directory or contact the hospital’s pediatrics department directly.

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