Baystate Family Medicine-Northampton
Primary Care • Northampton, MA
About
Summary: - The page for James S. Rosenthal, M.D., P.C. presents a medical practice within Baystate Health, focused on primary care and specialty services in western Massachusetts. - Key details: headquarter in Springfield, MA; two offices (Springfield: 780 Chestnut St; Westfield: 115 W Silver St Ste 115). - Offers access to Baystate Health primary care providers and specialists; search by condition, symptom, specialty, or physician name. - Aliases include James S. Rosenthal, M.D., P.C. and Andrew B. Chertoff, MD. - Industry codes and workforce indicate a small practice (2 employees listed) with general medical practice focus. Note: The user query mentions “Baystate Family Medicine-Northampton Northampton,” but the extracted page lists Springfield and Westfield offices, not Northampton. If seeking Baystate Family Medicine specifically in Northampton, consider verifying the exact practice location or searching Baystate Health’s providers directory for “Family Medicine Northampton.”
Clinic Type
Primary Care
Address
325B King Street, Suite 102, Northampton, MA 01060
Phone
413-387-4119
Medical.StaffOffice@baystatehealth.org
Opening Hours
Monday–Friday 8 am–5 pm; Saturday–Sunday Closed
Website
https://www.baystatehealth.org/locations/health-and-wellness-center-northampton/family-medicine
Telehealth
Alternative visits: telehealth, portal, and phone
Services Offered
Team
Insurance & Payment
—
Multiple bill payment options, Pay My Bill, participate in most insurance programs in our area
Languages Spoken
—
FAQs
Need a Primary Care Provider?
Call 413-794-5412 to make an appointment at a Baystate Primary Care location.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (individual physician level)"}},{rating:{citations:,confidence:: individual providers often hold high ratings (e.g., Dr. Agomaa 4.9/5, Dr. Garretson 4.4/5)"},reviewCount:{citations:,confidence:
- Yelp"}}],sampleQuotes:[{quote:{citations:,confidence:: Yelp reviews are generally low (e.g., 2.5/5)"},reviewCount:{citations:,confidence:
Patients praise
- compassionate, friendly, and professional staff members
- clean and organized office environment
- some highly-rated and well-regarded individual physicians
- generally short wait times once in the office
Common complaints
- reports of unprofessional or uncaring behavior by some providers
- concerns regarding billing accuracy and administrative issues
- difficulties with appointment scheduling and long wait times for availability
- privacy concerns regarding discussion of personal information in common areas
Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- MNA: Baystate Franklin Nurses to Banner Outside Northampton Clinic Calling on Baystate Health to Settle a Fair Contract and Protect Local Patient Care — Jun 3, 2026
- Baystate Franklin nurses continue push for better pay, staffing levels - Greenfield Recorder — Jun 8, 2026
- Baystate Franklin family medicine residents make connections, learn about rural health care in tour - Athol Daily News — Jul 22, 2025
- Baystate Franklin nurses continue push for better pay, staffing levels - Athol Daily News — Jun 9, 2026
- Greenfield rally protests Baystate policy on gender-affirming care - Greenfield Recorder — May 7, 2026
Information sourced from the clinic's website as of July 11, 2026.
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